customer service representative team lead resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Ambitious Customer Service Team Leader consistently earning accolades from management in performance appraisals. Recognized for outstanding achievements in leadership, customer relations, and time management. Thrives in event-driven atmosphere, adding Team Building to workload for the passion of it.

  • Detail-oriented
  • Team building
  • High-energy attitude
  • Proactive
  • Documentation
  • Schedules
  • Loves Lists
  • Motivational
  • Event driven inspiration
  • Creative
  • Flexible
Education and Training
Alice Lloyd College , Expected in Bachelor’s Degree : English - GPA :
Voya - Customer Service Representative Team Lead
Minneapolis, MN, 12/2008 - Current
  • Create and coordinate all team building activities in the department starting in 2012.
  • Held fundraiser events to fund a holiday lunch for the team when the company went through financial strain.
  • Organize annual Halloween events with themes like The Price is Right, Alice in Wonderland, and Wizard of Oz to encourage team costumes. Include games and prizes for anyone in the company to take part in.
  • Accomplish annual activities like St. Patrick's Week, Valentine's Day Box Contest, Thanksgiving, and winter holiday team events.
  • Handle quarterly birthday parties for team and send message to team member on actual birthday. Also plan last day/retirement, baby showers, carry-ins, and wedding team celebrations.
  • Assist the company's activity committee with inter-departmental events.
  • Formed the training program for the department, from training material to creating schedules for new hires.
  • Ensure continued training for current employees in diverse areas of the company to promote well-rounded knowledge.
  • Compiled a folder on the share drive as a central source of information, as well as using the company's customer management tools.
  • Create Power Point decks for sales representatives and provide miscellaneous quotes for different items and accounts.
  • Strong at multitasking; switching between accounts with accuracy.
  • Follow orders from start to finish while maintaining proper documentation in systems.
  • Document procedures to minimize errors.
  • Recommend improvements to streamline procedures.
  • Assist management with organizing schedules, spreadsheets, and questions within the team.
University Of Idaho - Director
Moscow, ID, 2018 - 2018
  • Decided to adapt a popular televisions show's episode to a live local play.
  • Held auditions for the actors and recruited stage crew totaling 16 people.
  • Practiced weekly and worked on stage cues diligently.
  • Drafted a band to play accompanying music live.
  • Booked the venue and worked closely with them.
  • Handled promotion on Facebook and tickets via the Brown Paper Bag site.
  • Procured costumes and props which included fabricating my own outfit for my small role.
  • Encouraged team efforts to promote unity and cohesiveness.
  • Assisted stage crew in designing and making the set which included three walls.
  • Purchased wireless microphones to guarantee a professional experience.
  • Coordinated a trivia event after the play, and an art showing based on the theme.
  • Booked a food truck for the event.
  • Raised $2,250 for the Ronald McDonald House charity which all of the event money went towards.
State Of Georgia - Coordinator
Clarkston, GA, 2013 - 2015
  • Organized all of the incoming musician's email applications.
  • Assisted the Music Coordinator in selecting the musicians to perform and notified them.
  • Arranged the schedules which included 47 musicians on 3 stages over a 3 day event.
  • Sent details including a map of the event with loading/unloading instructions.
  • Compiled binders with all of the pertinent information for the Music Coordinator and the sound engineer's team.
  • Designed all of the music-related Facebook event pages and promoted any fundraising for the show.
  • Planned music-based fundraising events prior to the show.
  • Took charge of overseeing the overall coordination of the event my second year involved from recruiting coordinators to ensuring there was enough toilet paper.
  • Worked with the Art and Volunteer coordinators and committee to ensure everything was done according to timeline we created.
  • Assisted in setting up and running a small PA system for the acoustic stage and made sure the board was monitored at all times.
  • Planned the agenda, scheduled, and ran the meetings.
  • Created the thank-you gifts for the coordinators and committee out of materials recycled from the event.
  • Shared documentation of every meeting on the Facebook event page, as well as ensuring the website was updated by the monitor.
  • Encouraged comedy to be included in the festival and now it is always part of the event.
Laurel And Hardy Chimp Tent #279 - Vice-Sheik
City, STATE, 2012 - 2015
  • Designed the program booklet for the monthly event and emailed the file to the Grand Sheik for printing.
  • Controlled the video and audio throughout the evening.
  • Helped set up and tear down on the night of the event.
  • Emceed the event when the Grand Sheik was unavailable.
  • Ran the raffle for the evening and handed out the prizes.
  • Greeted people at the entrance and assisted the Grand Sheik with any needs that arose.
Activities and Honors
  • Drummer, singer, and washboard player in band for 10 years. Also plays guitar, mandolin, and bass.
  • Sets up and tears down PA when a gig requires ours.
  • Proficient at running sound.
  • Played 60 gigs in 2019 while working full time.
  • Created a biweekly podcast. Research, record, edit, and upload each episode while also maintaining the website and other social media for it.

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Resume Overview

School Attended

  • Alice Lloyd College

Job Titles Held:

  • Customer Service Representative Team Lead
  • Director
  • Coordinator
  • Vice-Sheik


  • Bachelor’s Degree

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