Livecareer-Resume

Customer Service Representative Supervisor Owner Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Self-motivated customer service bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Enthusiastic customer servicer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job position and job task and training in all work skills. Motivated to learn, grow and excel in any work industry.

Skills
  • Customer service optimization
  • Customer focused-service
  • Customer service experience
  • High-quality customer service
  • Call center customer service
  • Excellent customer service skills
  • Customer service specialist
  • Customer service and care
  • Inbound Customer Service
  • Superb customer service skills
  • Scheduled services
  • Service desk team management
  • Greeting customers
  • Customer satisfaction understanding
  • Customer management procedures knowledge
Education
Centennial High School Los Angeles, CA, Expected in 04/2029 High School Diploma : - GPA :
Ashford University San Diego, CA Expected in : Business Administration And Management - GPA :
Work History
Cci Health & Wellness Services - Customer Service Representative Supervisor/Owner
Forest Glen, MD, 01/1992 - Current
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
The Wright Home Care - Resident Apartment Manager
City, STATE, 02/2019 - 08/2019
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Managed 4 mobile homes property documents for permanent records and regulatory requirements.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Administered operations to handle needs of more than 4 tenants across 4 property units.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Coordinated appointments to show marketed properties.
  • Oversaw monthly collections of over $16000 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
Rite Aide Warehouse - Data Entry Clerk
City, STATE, 03/2016 - 02/2019
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Organized, sorted and checked worked performed and quanity input data against original documents.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Evaluated source documents to locate information needed for each data entry field.
  • Added documents to file records and created new records to support filing needs.
  • Obtained scanned records and uploaded into database.
  • Scanned files, eliminating outdated records.
  • Verified accuracy and validity of data entered in databases
  • Entered client information into databases quickly and with minimal errors.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Centennial High School
  • Ashford University
Job Titles Held:
  • Customer Service Representative Supervisor/Owner
  • Resident Apartment Manager
  • Data Entry Clerk
Degrees
  • High School Diploma

Similar Resume

View All
Customer Service Representative/Personal Assistant to Owner
Head Teller/Customer Service Representative Supervisor
Customer Service Representative Supervisor