Customer Service Representative Supervisor Resume Example
Knowledgeable and results-oriented customer service professional with 10+ years in the industry. Solid team player, outgoing, articulate and energetic, with proven skills in establishing rapport with clients. Motivated to grow the business by cultivating and maintaining customer and partner satisfaction, specializing in quality, speed and process optimization Effective Customer Service Representative with 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Technologically-savvy Customer Service Representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Productive Call Center Representative with 10 years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met.
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- Informing customers of product, price and policy changes.
- Supervised flagged accounts to monitor ongoing issues and implement customized solutions for outstanding concerns.
- Evaluating customer data to anticipate questions, develop solutions and maintain high-quality service.
- Collaborating with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Supervised 10 customer services representatives in providing excellent customer service to callers requiring assistance for questions and order issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created agendas and communication materials for team meetings
- Trained staff to provide excellent customer service to challenging customers
- Monitored team of 10 Customer Services Representatives to assess knowledge, tone and adherence to company policy
- Evaluated employee job performance and motivated staff to improve productivity
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced productivity by staying current with call scripts and maintaining control over direction of conversations.
- Assisted 200 customers per 8-hour day by answering questions, responding to inquiries and handling telephone requests.
- Analyzed and advanced customer concerns and grievances to designated departments for investigation and response.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
The FORTUNE SOCIETY - City
The Fortune Society - City
Bebo Mia - City
Meadowbrook High School, Chesterfield Va - City
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Resume Overview
School Attended
- The FORTUNE SOCIETY
- The Fortune Society
- Bebo Mia
- Meadowbrook High School, Chesterfield Va
Job Titles Held:
- Customer Service Representative Supervisor
- Call Center Representative
- Cashier
Degrees
- Certificate Trainings in Intimate Partner Violence, Trauma Responsive Practice and Healthy Relationships and Dating Violence Among Young People
Social Services 101 | The Fortune Society
Maternal Support Practitioner | Bebo Mia Online
High School Diploma
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