Knowledgeable and results-oriented customer service professional with 10+ years in the industry. Solid team player, outgoing, articulate and energetic, with proven skills in establishing rapport with clients. Motivated to grow the business by cultivating and maintaining customer and partner satisfaction, specializing in quality, speed and process optimization Effective Customer Service Representative with 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Technologically-savvy Customer Service Representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Productive Call Center Representative with 10 years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met.
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