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Customer Service Representative Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Call Volume and Quality Metrics
  • De-escalation Techniques
  • Creative Problem Solving
  • Inbound and Outbound Calling
  • Understanding Customer Needs
Work History
02/2021 to 06/2021
Customer Service Representative Supervisor Melaleuca Rexburg, ID,
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Kept high average of performance evaluations over the course of employment.
  • Interceded between agents and customers during arguments and diffused tense situations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to team lead.
03/2020 to 02/2021
Customer Service Agent Blackhawk Network, Inc. Glassboro, NJ,
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Educated customers on company systems, form completion and access to services.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
01/2013 to 11/2019
Office Manager Bridgestone Corporation Deerfield, IL,
  • Interacted with customers by phone, email or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained computer and physical filing systems.
04/2006 to 01/2013
Business Owner/Operator OceanCrest Insurance Agency City, STATE,
  • Consulted with customers to assess needs and propose optimal solutions.
  • Grew insurance business from ground up, including developing business plans, hiring all staff and obtaining initial investments.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Education
Expected in
Associate of Arts: Business Administration And Management
Rasmussen University - Orlando, FL,
GPA:

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Resume Overview

School Attended
  • Rasmussen University
Job Titles Held:
  • Customer Service Representative Supervisor
  • Customer Service Agent
  • Office Manager
  • Business Owner/Operator
Degrees
  • Associate of Arts