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customer service representative specialist resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated, outgoing leader with ten plus years as a former educator, five plus years as a customer service representative, and a solid history of achievement in student success. Currently seeking an Academic Advisor, Admissions Counselor, or Enrollment position within an exceptional University environment. Willing to work in an entry level enrollment position, front desk, or Administrative Assistant position while completing a degree in Higher Education. Looking forward to an exciting career!

Skills
  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Service standard compliance
  • Creative problem solving
  • Professional telephone demeanor
  • Higher education practices knowledge
  • Course planning and organization
  • Excellent oral and written communication
  • College application assistance
  • Team collaboration and leadership
Work History
06/2021 to Current Customer Service Representative Specialist Alliance Therapy Services | Beaumont, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled over 40 plus calls and emails per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
08/2010 to 08/2015 Elementary School Teacher Patterson Unified School District | Patterson, CA,
  • Fostered student curiosity and interest in learning through hands-on activities and field trips.
  • Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships.
  • Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
  • Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
  • Met with parents to review Individualized Education Plans for at-risk students.
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
  • Established open communication and positive relationships with students, parents, peers and administrative staff.
08/2010 to 08/2012 Virtual AP Art History Instructor Grades 9-12 CSK12 Virtual | City, STATE,
  • Maintained regular verbal and written communication with school counselors and parents to update with student progress, class schedules and important test dates.
  • Employed appropriate teaching methods to cater to individual educational needs of each student.
  • Provided advice and guidance to students needing morale-boosting and academic advising.
  • Prepared various classroom activities and assessment methods to promote retention of study materials.
  • Taught AP Art History to 25 plus students in a virtual classroom setting.
  • Proctored classroom exams and finals in secure environment to prevent plagiarism and cheating.
  • Delivered prepared lesson plans using instructional materials and tools.
  • Created lesson plans, course materials and homework assignments covering established coursework and textbook information.
  • Participated in departmental curriculum development, program administration and committee management.
  • Advised students on academic progress, goals and achievement.
01/2007 to 10/2007 Customer Service Representative and Collections Marble Systems Inc | City, STATE,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Contacted clients to verify account information and maintain accuracy, resulting in 40% increase in client satisfaction.
  • Promoted available products and services to customers during service, account management and order calls.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed and updated databases to handle customer data.
Education
Expected in to to Master of Science | Education Nova Southeastern University, Fort Lauderdale, FL, GPA:
Expected in to to Bachelor of Arts | Art Saint Leo University, Saint Leo, FL GPA:

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Resume Overview

School Attended

  • Nova Southeastern University
  • Saint Leo University

Job Titles Held:

  • Customer Service Representative Specialist
  • Elementary School Teacher
  • Virtual AP Art History Instructor Grades 9-12
  • Customer Service Representative and Collections

Degrees

  • Master of Science
  • Bachelor of Arts

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