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customer service representative specialist resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Strong writing and verbal skills
  • Time Management Proactive Self-Starter
  • Issue and Complaint Resolution
  • Indepentant Troubleshooter
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Inbound and Outbound Calling
  • Microsoft Office Suite
  • Dentrix proficiency
  • Excellent Attention to Detail
  • Strong Analytical and Problem Solving Skills
  • Cultural Awareness and Sensitivity
  • Patient counseling
  • Office Management
  • Insurance eligibility verifications
  • Medical records management
  • Customer service expert
  • Patient schedule management
Work History
08/2018 to 08/2021
Customer Service Representative Specialist Db Schenker Henderson, NV,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
02/2013 to 08/2015
Customer Service Representative Capital Vacations Miami, FL,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
03/2018 to 05/2021
Insurance Verification Specialist Novant Health Haymarket, VA,
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Performed verification of Medicare coverage.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
08/2017 to Current
Dental Assistant Corizon Health, Inc. Saint Louis, MO,
  • Supported dentist chairside with procedures including root canals and extractions.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered medical information, dental health history and vitals from patients.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.
01/2013 to 08/2015
Lab Technician Sherwin-Williams Tyler, TX,
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Fabricated custom oral sleep appliances
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
  • Assisted and instructed other laboratory technicians.
04/2015 to 02/2016
Quality Control Inspector Scentsy Harrisburg, PA,
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
Education
Expected in 06/2011 to to
GED:
Stevens Henagar College - Saint George, UT
GPA:
Expected in 08/2018 to to
Certification of Radiology:
Dental Essentials - Saint George, UT,
GPA:
Expected in 11/2018 to to
Certification :
National Academy of Sport Medicine - Gilbert Arizona,
GPA:

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Resume Overview

School Attended

  • Stevens Henagar College
  • Dental Essentials
  • National Academy of Sport Medicine

Job Titles Held:

  • Customer Service Representative Specialist
  • Customer Service Representative
  • Insurance Verification Specialist
  • Dental Assistant
  • Lab Technician
  • Quality Control Inspector

Degrees

  • GED
  • Certification of Radiology
  • Certification

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