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Customer Service Representative Specialist Resume Example

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CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Professional Summary

Hardworking customer service representative bringing 8 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive. Effective at operating within insurance regulations and collector vehicle department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer service representative with 1 year of experience in fast-paced customer service and call center environments supporting collector vehicle company needs. 7 years experience with face to face customer service at the Pro desk helping contractors with orders for major jobs. Personable and professional under pressure.

Work History
Customer Service Representative Specialist, 06/2019 to CurrentJames A. Grundy Insurance, Horsham, PA
  • Started as a payment specialist
  • Promoted to customer service specialist
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Retail Assistant, 10/2015 to 06/2019The Home Depot, Fairless Hills, 19030
  • Started as cashier
  • 1st promotion to order fulfillment
  • 2nd promotion to the pro desk
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Retail Assistant, 02/2012 to 10/2015McDonald's, Bristol, PA
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Ordered and received products and supplies to stock kitchen areas.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Education
High School Diploma, 06/2015
Bensalem High School - Bensalem
Skills
  • Credit card processing
  • Order fulfillment
  • Stocking and replenishing
  • Administrative support
  • Professional telephone demeanor
  • Multi-line phone talent
  • Data Entry
  • Retail store support
  • Money handling abilities
  • Creative problem solving
  • Good listening skills
  • Ability to work with a team or as an individual
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Resume Overview

Companies Worked For:

  • James A. Grundy Insurance
  • The Home Depot
  • McDonald's

School Attended

  • Bensalem High School

Job Titles Held:

  • Customer Service Representative Specialist
  • Retail Assistant

Degrees

  • High School Diploma , 06/2015

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