Customer Service Representative Specialist Resume Example James A. Grundy Insurance

CUSTOMER SERVICE REPRESENTATIVE SPECIALIST

Professional Summary

Effective at operating within insurance regulations and collector vehicle department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer service representative with 1 year of experience in fast-paced customer service and call center environments supporting collector vehicle company needs. 7 years experience with face to face customer service at the Pro desk helping contractors with orders for major jobs. Personable and professional under pressure.

Work History

Customer Service Representative Specialist, 06/2019 to CurrentJames A. Grundy Insurance, Horsham, PA

Started as a payment specialist
Promoted to customer service specialist
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Investigated and resolved customer inquiries and complaints quickly.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Retail Assistant, 10/2015 to 06/2019The Home Depot, Fairless Hills, 19030

Started as cashier
1st promotion to order fulfillment
2nd promotion to the pro desk
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Approached browsing customers to initiate conversations to determine buying preferences.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Assisted customers by answering questions and fulfilling requests.
Greeted customers, helped locate merchandise and suggested suitable options.
Used POS system to process sales, returns, online orders and gift card activations.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.

Retail Assistant, 02/2012 to 10/2015McDonald's, Bristol, PA

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Answered questions about store policies and concerns to support positive customer experiences.
Ordered and received products and supplies to stock kitchen areas.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

Education

High School Diploma, 06/2015

Bensalem High School - Bensalem

Skills

Credit card processing
Order fulfillment
Money handling abilities
Good listening skills
Ability to work with a team or as an individual

Data Entry
Retail store support
Creative problem solving
Multi-line phone talent

Resume Overview

Companies Worked For:

James A. Grundy Insurance
The Home Depot
McDonald's

School Attended

Bensalem High School

Job Titles Held:

Customer Service Representative Specialist
Retail Assistant

Degrees

High School Diploma , 06/2015

Customer Service Representative Specialist Resume Example

Resume Score: 80%

Resume Overview

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