Customer Service Representative Specialist resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Effective at operating within insurance regulations and collector vehicle department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer service representative with 1 year of experience in fast-paced customer service and call center environments supporting collector vehicle company needs. 7 years experience with face to face customer service at the Pro desk helping contractors with orders for major jobs. Personable and professional under pressure.
Skills
Credit card processing
Order fulfillment
Money handling abilities
Good listening skills
Ability to work with a team or as an individual
Data Entry
Retail store support
Creative problem solving
Multi-line phone talent
Work History
06/2019 to Current
Customer Service Representative SpecialistDb Schenker – Dallas, TX,
Started as a payment specialist
Promoted to customer service specialist
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Investigated and resolved customer inquiries and complaints quickly.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
10/2015 to 06/2019
Retail AssistantDk Security – South Lyon, MI,
Started as cashier
1st promotion to order fulfillment
2nd promotion to the pro desk
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Approached browsing customers to initiate conversations to determine buying preferences.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Assisted customers by answering questions and fulfilling requests.
Greeted customers, helped locate merchandise and suggested suitable options.
Used POS system to process sales, returns, online orders and gift card activations.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
02/2012 to 10/2015
Retail AssistantDk Security – Spring Arbor, MI,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Answered questions about store policies and concerns to support positive customer experiences.
Ordered and received products and supplies to stock kitchen areas.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Education
Expected in 06/2015
High School Diploma: Bensalem High School - Bensalem, GPA:
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