Customer Service Representative Specialist resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Effective at operating within insurance regulations and collector vehicle department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer service representative with 1 year of experience in fast-paced customer service and call center environments supporting collector vehicle company needs. 7 years experience with face to face customer service at the Pro desk helping contractors with orders for major jobs. Personable and professional under pressure.

  • Credit card processing
  • Order fulfillment
  • Money handling abilities
  • Good listening skills
  • Ability to work with a team or as an individual
  • Data Entry
  • Retail store support
  • Creative problem solving
  • Multi-line phone talent
Work History
06/2019 to Current
Customer Service Representative Specialist Db Schenker Dallas, TX,
  • Started as a payment specialist
  • Promoted to customer service specialist
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
10/2015 to 06/2019
Retail Assistant Dk Security South Lyon, MI,
  • Started as cashier
  • 1st promotion to order fulfillment
  • 2nd promotion to the pro desk
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
02/2012 to 10/2015
Retail Assistant Dk Security Spring Arbor, MI,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Ordered and received products and supplies to stock kitchen areas.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Expected in 06/2015
High School Diploma:
Bensalem High School - Bensalem,

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Resume Overview

School Attended

  • Bensalem High School

Job Titles Held:

  • Customer Service Representative Specialist
  • Retail Assistant
  • Retail Assistant


  • High School Diploma

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