Positive, upbeat worker bringing more than 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Verbal and Written Communication
Problem and Issue Resolution
Staff Training
Attention to Detail
Strategic Planner
Patient-Centered Care
People Skills
Reliable and Trustworthy
Education and Training
State University of New York OswegoOswego, NY, Expected in 05/2023 ā āBachelor of Science:Human Development - GPA:
State University of New York OswegoOswego, NY, Expected in 05/2023 ā āBachelor of Science:Psychology - GPA:
Experience
Agia - Customer Service Representative, Service Technician
Supervisor Carpinteria, CA, 04/2020 - Current
Amy Hastings (XXX)660-2068
Working knowledge of pool maintenance practices and procedures
Highly experienced in cleaning, filtration, and maintenance of swimming pools
Outstanding knowledge of telephone etiquette and customer service practices
Familiarity with protecting confidentiality of proprietary data
Ability to interact with coworkers and clients, in a professional and positive manner
Ability to prioritize, manage, and complete all work-assignments, efficiently and on time
Ensures that all equipment and work areas are kept clean, neat, and orderly at all times
Identifying damage in pools, pumps, filters and conducting repairs
Work varied shifts, including weekends and holidays
Maintains a constant awareness of safety and accident prevention
Maintaining safe storage for chemicals according to protocol
Identifying potential issues with equipment such as pumps, heaters, valves, etc
Performs routine and complex cleaning of the pools, spas, ponds, fountains, and other water
features throughout the property
Personally conduct service calls repairing, installing, and replacing pool equipment for route
customers and for external customers
Provide regular reports for route progress, and advanced training for technical staff in order to
build their knowledge and sills
Used water test kits and added correct amount of chemicals to pool water
Maintain stock records
Ciox - Waitress Elmwood Park, NJ, 11/2021 - 01/2022
Supervisor: Jena Palmer
Took food and beverage orders from members in a highly reputable fine dining establishment
Set up and serve multiple banquet events
Set tables according to type of event and service standards
Performed all of my required tasks while still being friendly and helpful to customers
Worked as a team member with coworkers to run food, effectively serve guests, and restock each station
Greeted customers, answered questions, and recommended specials to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about menu items and make recommendations.
Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Set up dining room to meet hospitality and service standards.
Additional Information: Worked for Crest Hollow over a college break. Was offered my job back at any time due to my exceptional skills by my previous employer Jena Palmer.
Nassau Ophthalmology Associates - Medical Receptionist City, STATE, 05/2017 - 11/2019
Supervisor: Ora Kirsch
Responsible for daily patient care and flow of clinical activities under two Ophthalmologists
I am accustomed to the understanding of ophthalmic practice and experienced in communicating with patients care, co workers and physicians
I am willing to assist in all areas, and understand the need for efficient use of time
Excellent communication skills (written and verbal), strong attention to detail, and highly organized are key personal attributes of my work ethic
I am responsible, accountable and committed to total patient care and satisfaction
Maintain accurate and organized patient records and proficient in EHR
Knowledge of the Cerner Medical Program
Knowledge of ophthalmic instrumentation and its proper care as per health regulations
Administer diagnostic tests, such as central and peripheral Visual Field Test and HRT
Instructs new contact lens patients
Responsible for daily patient care and flow of clinical activities
Responsible in assisting the physician with any ophthalmic diagnostic testing as requested and maintaining effective communication through electronic means such as right faxing and secure messaging
Measure and record lens power using lensometer
Operate ophthalmic equipment, such as autorefractors
Assist the Physicians in performing ophthalmic procedures
Maintain inventory and orders ophthalmic supplies
Assist the physician in preparing the patients for eye exams and procedures
Knowledge of physical, network, and process measures to ensure HIPAA Compliance
Entered insurance, demographics and health history into patient database.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Called patients to confirm scheduled appointments and obtain additional details.
Took messages from patients and promptly relayed to appropriate staff.
Doughology - Maker and Decorator City, STATE, 07/2018 - 07/2019
Greeted guests, answered questions about available items, customized orders as desired and processed payments.
Presented available merchandise with attractive displays and pleasing arrangements.
Checked inventory levels and recorded supply usage on log sheets or in company software.
Prepared variety of foods according to exact instructions and recipe specifications.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Monitored temperatures of prepared food and cold-storage areas.
Cleaned and sanitized kitchen equipment, utensils, and work stations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Adhered to food safety and sanitation protocols to reduce germ spread.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Length
Resume Overview
School Attended
State University of New York Oswego
State University of New York Oswego
Job Titles Held:
Customer Service Representative, Service Technician
Supervisor
