(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Positive, upbeat worker bringing more than 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Verbal and Written Communication
  • Problem and Issue Resolution
  • Staff Training
  • Attention to Detail
  • Strategic Planner
  • Patient-Centered Care
  • People Skills
  • Reliable and Trustworthy
Education and Training
State University of New York Oswego Oswego, NY, Expected in 05/2023 Bachelor of Science : Human Development - GPA :
State University of New York Oswego Oswego, NY, Expected in 05/2023 Bachelor of Science : Psychology - GPA :
Agia - Customer Service Representative, Service Technician Supervisor
Carpinteria, CA, 04/2020 - Current
  • Amy Hastings (XXX)660-2068
  • Working knowledge of pool maintenance practices and procedures
  • Highly experienced in cleaning, filtration, and maintenance of swimming pools
  • Outstanding knowledge of telephone etiquette and customer service practices
  • Familiarity with protecting confidentiality of proprietary data
  • Ability to interact with coworkers and clients, in a professional and positive manner
  • Ability to prioritize, manage, and complete all work-assignments, efficiently and on time
  • Ensures that all equipment and work areas are kept clean, neat, and orderly at all times
  • Identifying damage in pools, pumps, filters and conducting repairs
  • Work varied shifts, including weekends and holidays
  • Maintains a constant awareness of safety and accident prevention
  • Maintaining safe storage for chemicals according to protocol
  • Identifying potential issues with equipment such as pumps, heaters, valves, etc
  • Performs routine and complex cleaning of the pools, spas, ponds, fountains, and other water features throughout the property
  • Personally conduct service calls repairing, installing, and replacing pool equipment for route customers and for external customers
  • Provide regular reports for route progress, and advanced training for technical staff in order to build their knowledge and sills
  • Used water test kits and added correct amount of chemicals to pool water
  • Maintain stock records
Ciox - Waitress
Elmwood Park, NJ, 11/2021 - 01/2022
  • Supervisor: Jena Palmer
  • Took food and beverage orders from members in a highly reputable fine dining establishment
  • Set up and serve multiple banquet events
  • Set tables according to type of event and service standards
  • Performed all of my required tasks while still being friendly and helpful to customers
  • Worked as a team member with coworkers to run food, effectively serve guests, and restock each station
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Set up dining room to meet hospitality and service standards.
  • Additional Information: Worked for Crest Hollow over a college break. Was offered my job back at any time due to my exceptional skills by my previous employer Jena Palmer.
Nassau Ophthalmology Associates - Medical Receptionist
City, STATE, 05/2017 - 11/2019
  • Supervisor: Ora Kirsch
  • Responsible for daily patient care and flow of clinical activities under two Ophthalmologists
  • I am accustomed to the understanding of ophthalmic practice and experienced in communicating with patients care, co workers and physicians
  • I am willing to assist in all areas, and understand the need for efficient use of time
  • Excellent communication skills (written and verbal), strong attention to detail, and highly organized are key personal attributes of my work ethic
  • I am responsible, accountable and committed to total patient care and satisfaction
  • Maintain accurate and organized patient records and proficient in EHR
  • Knowledge of the Cerner Medical Program
  • Knowledge of ophthalmic instrumentation and its proper care as per health regulations
  • Administer diagnostic tests, such as central and peripheral Visual Field Test and HRT
  • Instructs new contact lens patients
  • Responsible for daily patient care and flow of clinical activities
  • Responsible in assisting the physician with any ophthalmic diagnostic testing as requested and maintaining effective communication through electronic means such as right faxing and secure messaging
  • Measure and record lens power using lensometer
  • Operate ophthalmic equipment, such as autorefractors
  • Assist the Physicians in performing ophthalmic procedures
  • Maintain inventory and orders ophthalmic supplies
  • Assist the physician in preparing the patients for eye exams and procedures
  • Knowledge of physical, network, and process measures to ensure HIPAA Compliance
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Took messages from patients and promptly relayed to appropriate staff.
Doughology - Maker and Decorator
City, STATE, 07/2018 - 07/2019
  • Greeted guests, answered questions about available items, customized orders as desired and processed payments.
  • Presented available merchandise with attractive displays and pleasing arrangements.
  • Checked inventory levels and recorded supply usage on log sheets or in company software.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cleaned and sanitized kitchen equipment, utensils, and work stations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Adhered to food safety and sanitation protocols to reduce germ spread.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

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School Attended

  • State University of New York Oswego
  • State University of New York Oswego

Job Titles Held:

  • Customer Service Representative, Service Technician Supervisor
  • Waitress
  • Medical Receptionist
  • Maker and Decorator


  • Bachelor of Science
  • Bachelor of Science

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