customer service representative service advisor a resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • Motivated and hardworking Customer Service Representative with 20+ years of experience and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
  • Meets deadlines and works with a high level of awareness and adaptability.
  • Quality-focused, committed to approaching tasks with tenacity and attention to detail.
  • Positive attitude
  • Highly Reliable
  • Attention to detail
  • Customer service experience
  • Order fulfillment
  • Critical thinker
  • POS systems expert
  • Interpersonal skills
  • Hospitality service expertise
  • Clear and effective communication
Work History
Customer Service Representative/ Service Advisor a, 07/2021 - Current
Milhouse Chicago, IL,
  • Pleasantly greet customers and asked open-ended questions to better determine needs.
  • Maintain high customer satisfaction standards to meet or exceed targets.
  • Develop documentation and logs of implemented solutions and generated and submitted reports.
  • Document problems and corrective actions to maintain records.
  • Enhance productivity levels by anticipating needs and delivering outstanding support.
  • Provide ongoing guest service.
  • Effectively liaison between customers and internal departments.
  • Maintain up-to-date knowledge of product and service changes.
  • Seek ways to improve processes and services provided.
  • Create and maintaine detailed database to develop promotional sales.
  • Respond proactively and positively to rapid change.
  • Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Coordinate with social media, public relations and other teams to execute product introductions.
  • Plan marketing initiatives and leveraged referral networks to promote business development.
  • Work closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Administrative Assistant II, 02/2020 - 07/2021
Algonquin Londonderry, NH,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Executed record filing system to improve document organization and management.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Customer Service Representative, 02/2018 - 09/2019
Lifestyle Communities, Ltd. Charleston, SC,
  • Respond to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
  • Answer customers' questions about products, prices, availability, and product uses.
  • Work with new and existing customers to discuss their needs, and explain how these needs could be met by specific products.
  • Respond to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
  • Build long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Coordinate and tracked materials movements to and from customers by liaising with freight department and shipping companies.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Ensure clients received outstanding service to not only maintain but to extend the relationship for future business opportunities.
  • Quote unit prices, prepare formal quotes, review and prepare other bid specifications.
  • Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
  • Collaborate with colleagues to exchange information such as business development strategies and marketing information.
  • Follow up on orders and quotes.
  • Handle diverse range of customer service, operational and administrative requirements daily.
  • Other duties as assigned.
Office Manager, 07/2001 - 03/2016
King & King Enterprises, Inc. City, STATE,
  • Answer and manage incoming and outgoing calls while recording accurate messages.
  • Established work priorities and coordinate them to meet deadlines and ensure an efficient workflow throughout the office.
  • Review and draft replies to correspondence.
  • Design forms and office procedures to facilitate the accomplishment of work activities.
  • Develop office policies and procedures and evaluate as necessary in order to implement improvements for greater efficiency.
  • Direct guests, deliveries, and courier services to the appropriate locations.
  • Organize all new hire, security, and temporary paperwork.
  • Prepare and update organizational resume in relation to specific job types and contract amounts.
  • Coordinate domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Manage office supplies, vendors, organization, and upkeep.
  • Maintain a clean reception area, including lounge and associated areas.
  • Draft weekly time sheets for executives and employees.
  • Compile company information and related material as requested by General Contractors and distribute to the appropriate location.
  • Acquire, review, and print construction drawings on a Large Format Printer.
  • Manage executive calendar.
  • Acquire insurance certificates and distribute to the appropriate department or organization.
  • Prepare, process and track workers compensation claims, property and accident claims, windshield claims. Acted as a liaison between insurance companies and company personnel.
  • Acquire, record, and update all Miss Utility Tickets.
  • Create, organize, and maintain safety manuals and conduct weekly safety meetings.
  • Apply for DMV Heavy Haul permits.
    Coordinate and ensure employee's acquisition of state and local licenses and certifications- Ie. D.C. Operator's License, Maryland Responsible Land Disturber License-Sediment and Erosion Control Green Card, Virginia Responsible Land Disturber License.
  • Acquire, organize, and maintain employee applications, personnel information, and drivers files.
  • All tasks and responsibilities associated with managing an excavating and utility companies business office.

Bachelor of Science: Management Studies, Expected in 2016
University of Maryland University College - Adelphi, MD
Status -

Associate of Arts: General Studies, Expected in 2004
Anne Arundel Community College - Arnold, MD
Status -

Formerly a Notary Public- expired-No current need for it.

Formerly First Aid/Cpr Certified.

Formerly Tips Certified.

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Resume Overview

School Attended

  • University of Maryland University College
  • Anne Arundel Community College

Job Titles Held:

  • Customer Service Representative/ Service Advisor a
  • Administrative Assistant II
  • Customer Service Representative
  • Office Manager


  • Bachelor of Science
  • Associate of Arts

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