Customer Service Representative Secretary resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Customer Service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • High-quality customer service
  • Call center customer service
  • Customer service experience
  • Adherence to high customer service standards
  • Excellent customer service skills
  • Customer service specialist
  • Excellent customer service
  • Customer Service and Communication Skills
  • Customer service support
  • Inbound Customer Service
  • Customer service background
  • Customer service understanding
  • Customer service professional
  • Greeting customers
Work History
09/2016 to 08/2020
Customer Service Representative/Secretary Exeter Hospital Seabrook, NH,
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
09/2013 to 03/2017
Patient Service Representative American Golf Corporation West Linn, OR,
  • Maintained treatment records and reports and cared for over [Number] injured and sick individuals per week.
  • Coordinated and executed transport of sick and injured patients as needed.
  • Administered medical care for range of conditions and basic health concerns including immunization, medications and blood draws.
  • Provided emergency medical care, including conducting physical exams and interviews to gain medical history and relevant health data.
  • Transported sick and injured and conducted preliminary physical examinations.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Checked supply availability and laid out instruments for [Type] patient rooms.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Transported patients between rooms and appointments or testing locations.
  • Assisted coworkers in switch from [Software] to [Software] and completed subsequent training sessions in [Number] days.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
10/2006 to 07/2011
Assistant General Manager Travel Lodge Hotel City, STATE,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Engaged team members and improved performance by delivering daily updates and conducting [Timeframe] meetings to obtain feedback and convey new policies.
  • Boosted yearly profit of [Type] operations [Number]% through process optimization and improved training.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Completed inventory purchases and oversaw restocking.
  • Handled cash accurately and prepared deposits.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
  • Motivated, trained and disciplined employees to maximize performance.
  • Oversaw computer database and physical filing systems.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Expected in 1996
High School Diploma:
Hillcrest High School - Dalzell, SC,
Expected in 04/2009
: Certification Nursing Assistant
Certificate in Certified Nursing Assisting - Camden, SC,

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Resume Overview

School Attended

  • Hillcrest High School
  • Certificate in Certified Nursing Assisting

Job Titles Held:

  • Customer Service Representative/Secretary
  • Patient Service Representative
  • Assistant General Manager


  • High School Diploma

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