Committed professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, great initiative, dependable, client focused and dedicated. Extensive experience working with a diverse client base and delivering results. Excellent organization, communication and relationship-building skills. Motivated and reliable.
Problem resolution, Customer Service, Self-starter, Coordination,Deadline-oriented, Internet research, Microsoft Office ,Phone skills ,Scheduling, Computer Proficiency
Core Accomplishments include Scheduling, Managed daily schedules and sales leads for all Comfort Advisors and Account Executives. Answered multiple phone lines, transferred calls to corresponding departments, provided customer service and handled customers effectively by identifying needs quickly and gaining trust. Approaching complex situations and resolving problems to maximize efficiency.Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter- departmental use. Reported all sales to upper management. Maintained status reports to provide management with updated information for client projects. Arranged, scheduled, coordinated and qualified sales leads for a staff of 6. Ensured staff was equipped with all necessary supplies and made them aware of specific needs of the client.Dispatched all leads to appropriate Adviser.
Customer service, data entry, filing, inventory, multi- tasking, internet research, PC skills, problem resolution, scheduling and phones.
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