customer service representative sales coordinator dispatcher resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Committed professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, great initiative, dependable, client focused and dedicated. Extensive experience working with a diverse client base and delivering results. Excellent organization, communication and relationship-building skills. Motivated and reliable.

Core Qualifications

Problem resolution, Customer Service, Self-starter, Coordination,Deadline-oriented, Internet research, Microsoft Office ,Phone skills ,Scheduling, Computer Proficiency

Core Accomplishments include Scheduling, Managed daily schedules and sales leads for all Comfort Advisors and Account Executives. Answered multiple phone lines, transferred calls to corresponding departments, provided customer service and handled customers effectively by identifying needs quickly and gaining trust. Approaching complex situations and resolving problems to maximize efficiency.Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter- departmental use. Reported all sales to upper management. Maintained status reports to provide management with updated information for client projects. Arranged, scheduled, coordinated and qualified sales leads for a staff of 6. Ensured staff was equipped with all necessary supplies and made them aware of specific needs of the client.Dispatched all leads to appropriate Adviser.

05/2011 to 04/2015
Customer Service Representative, Sales Coordinator, Dispatcher Campbell Soup Co Columbus, OH,
  • Served as main liaison between clients and our Comfort Advisers.
  • Verified and logged in all sales, closing ratio, and individual as well as company wide profits.Contacted each client to ensure the CSR gathered all information and to further qualify the lead.
  • Scheduled and confirmed appointments for the sales department.
  • Dispatched all sales leads in a timely manner while keeping in close contact with our clients.
  • Handled customer concerns.
08/2010 to 06/2011
Customer Service Representative and Cashier Byrne Dairy Stores Waterloo, NY,
  • Ensured staff was aware of all new promotions.
  • Developed relationships with existing customers, and new customers by providing recommendations to fit their specific needs.
  • Handled money daily.
  • Helped to train new hires.
07/2007 to 03/2009
Administrative Associate CROSSMARK Sales And Marketing City, STATE,
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Communicated with patients via phone, and email to build strong relationships with clients and assisted both our clients and our Account Executives with projects, data entry and managed over 10 accounts for different manufactures.
  • Attended product demonstrations for potential buyers.
  • Prioritized and successfully multi-tasked as well as Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Faxed, copied and emailed for Executives.
04/2006 to 05/2007
Motor Clothes Sales Representative Alamo City Harley Davidson City, STATE,
  • Learned and advised customers of all apparel features and made them aware of DOT regulations.
  • Provided knowledgeable recommendations to our customers by fitting the needs of each specific client.
  • Demonstrated products as needed.
  • Worked in close contact with Motorcycle Sales department to maximize company profit while putting the customer's safety first.
  • Worked in a very fast-paced commission based atmosphere.
  • Top seller for the department on several occasions.
  • Handled money and phones when needed.
04/2004 to 03/2005
Sales Associate Dillard's City, STATE,
  • Performed basic functions including but not limited to customer service, multi- tasking, conducting inventory and handling money daily.
  • Provided recommendations to fit the customers specific needs.
Expected in 2005
Bachelor of Arts: Interdisciplinary Studies
University of Texas - San Antonio, TX
GPA: Academic Achievement Award. Dean's List
Interdisciplinary Studies Academic Achievement Award. Dean's List
Expected in 2003
Associate of Arts: Education
Palo Alto College - San Antonio, TX
Education Course work involved successful completion of all core requirements, Extensive PC skills, ability to prioritize and meet several deadlines. Academic accomplishments included a place on the Dean's list for Spring 2003.
Expected in 1999
High School Diploma:
La Vernia High School - San Antonio, TX
High school coursework Student Council, Band, Track, Volleyball, Honors Courses, Dance team, Sophomore Class Duchess.
Expected in
Coursework across all disciplines Communities in School Mentor:
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Professional Affiliations

Customer service, data entry, filing, inventory, multi- tasking, internet research, PC skills, problem resolution, scheduling and phones.

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Resume Overview

School Attended

  • University of Texas
  • Palo Alto College
  • La Vernia High School

Job Titles Held:

  • Customer Service Representative, Sales Coordinator, Dispatcher
  • Customer Service Representative and Cashier
  • Administrative Associate
  • Motor Clothes Sales Representative
  • Sales Associate


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma
  • Coursework across all disciplines Communities in School Mentor

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