Customer-oriented professional committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 70 calls and inquiries per shift to solve issues promptly. Proven ability to build and solidify customer relationships, develop client loyalty and increase customer retention.
Personable Customer Service Sales offering 25+ years of experience in telephone and face-to-face customer service in the jewelry and insurance industries. Knowledgeable and helpful professional possessing positive, friendly disposition. Proficient in MS office and Excel. Expertise in resolving wide range of product and service issues speedily and satisfactorily.
As the manager of a jewelry store, I received many awards for exceeding goals set by the company based on previous sales and service. I was the recipient of two incentive trips awarded to store managers that met and exceeded store sales for the year.
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