Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer-oriented professional committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 70 calls and inquiries per shift to solve issues promptly. Proven ability to build and solidify customer relationships, develop client loyalty and increase customer retention.

Personable Customer Service Sales offering 25+ years of experience in telephone and face-to-face customer service in the jewelry and insurance industries. Knowledgeable and helpful professional possessing positive, friendly disposition. Proficient in MS office and Excel. Expertise in resolving wide range of product and service issues speedily and satisfactorily.


As the manager of a jewelry store, I received many awards for exceeding goals set by the company based on previous sales and service. I was the recipient of two incentive trips awarded to store managers that met and exceeded store sales for the year.

  • Professional sales techniques
  • Till counting
  • Store opening and closing
  • Point of sale operation
  • Cash Handling
  • Product and service sales
  • Teamwork
  • Good listening skills
  • Detail-oriented
  • Training & Development
  • MS word, excel software proficiency
Work History
02/2020 to 10/2020
Customer Service Representative/Sales Associate Legalzoom Chicago, IL,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
02/2017 to 01/2020
Customer Service Representative Pure Hockey North Wales, PA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Communicated professionally with colleagues, freelancers and clients.
09/2006 to 06/2016
Store Manager Sterling Jewelers Inc. J.B. Robinson City, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed new store location from ground up by hiring and training efficient team.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Coached sales associates on product knowledge by using wide variety of training tools.
Expected in 05/1981
High School Diploma:
Seneca High School - Seneca, WI

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Seneca High School

Job Titles Held:

  • Customer Service Representative/Sales Associate
  • Customer Service Representative
  • Store Manager


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: