customer service representative sales associate resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, in customer service environment and retail. Committed to maintaining professional relationships. to increase profitability and drive business results.
Skills
Professional Phone Etiquette
Financial Transactions
Organizational and Time Management Skills
Effective Customer Communication
Cash Counting
Daily Workflows
Credit and Debt Card Processing
Processing Customer Requests
Work History
08/2021 to CurrentCustomer Service Representative & Sales Associate Super Target North | City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Greeted customers, helped locate merchandise and suggested suitable options.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Supported loss prevention goals by monitoring shopper behavior.
Provided exceptional services and pleasant shopping experiences to retail customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
09/2019 to 07/2021Customer Service Associate, Cashier, Sales Floor Walmart | City, STATE,
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Informed customers about special promotions and provided detailed information for various products.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Alerted customers to upcoming sales events and promotions.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Collected and authorized payments of guests.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained cash drawer of $200.00 per shift.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Helped customers complete purchases, locate items and join reward programs.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Checked identification for proof-of-age for alcohol and tobacco sales.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
08/2019 to 08/2020Customer Service Associate Sales FloorKohl's Department Store | City, STATE,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Informed customers about special promotions and provided detailed information for various products.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
06/2017 to 06/2020Customer Service Cashier, Bakery, Meat DepartmentKroger's Grocery Store | City, STATE,
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Consulted with customers to discuss available meats, different cuts and quality options.
Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
Counted money in drawers at beginning and end of each shift.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
Followed proper safety, handling and cross-contamination procedures.
Education
Expected in to to Associate of Arts | Fine Arts And Business ManagementIvy Tech Community College of Indiana, Indianapolis, INGPA:
Continuing education in Fine Arts and Business Management
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