customer service representative remote resume example with 17+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

  • Strong communication and interpersonal skills
  • Driven success in customer experience
  • Achievement in revenue targets
  • Independent, self-starter
  • Attentive to detail and organized
  • Computer Proficient
  • Team leader and collaborator
  • Appointment Scheduling
  • Service standard compliant
Education and Training
The Art Institute of Michigan Novi, MI, Expected in Bachelor of Arts : Restaurant And Culinary Management - GPA :
Copart - Customer Service Representative Remote
Vallejo, CA, 11/2015 - 12/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled customer concerns, issues and rectification as supervisor.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered over 50 inbound calls per day, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Answered customer telephone calls promptly to avoid on-hold wait times
St. Marys Care LLC - Customer Service/Appointment Scheduling Specialist
City, STATE, 06/2007 - 08/2014
  • Delivered fast, friendly and knowledgeable service for routine questions.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every client.
  • Managed client expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed,accuracy and volume benchmarks on consistent basis..
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Seized opportunities to upsell products, maximizing revenue.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed high-volume of inbound and outbound customer calls.
  • Informed clients about billing procedures, processed payments and provided payment option setup assistance.
  • Organized, maintained and updated insurance information in computer databases.
Sprint Pcs - Sales/Technical Support Representative
City, STATE, 01/2004 - 05/2007
  • Educated customers on features of ordered merchandise to promote understanding.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Provided technical assistance and customer service For customers.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Used ticketing systems to manage and process support actions and requests

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Resume Overview

School Attended

  • The Art Institute of Michigan

Job Titles Held:

  • Customer Service Representative Remote
  • Customer Service/Appointment Scheduling Specialist
  • Sales/Technical Support Representative


  • Bachelor of Arts

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