LiveCareer-Resume

customer service representative remote resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.


Skills
  • Strong communication and interpersonal skills
  • Driven success in customer experience
  • Achievement in revenue targets
  • Independent, self-starter
  • Attentive to detail and organized
  • Computer Proficient
  • Team leader and collaborator
  • Appointment Scheduling
  • Service standard compliant
Education and Training
The Art Institute of Michigan Novi, MI, Expected in Bachelor of Arts : Restaurant And Culinary Management - GPA :
Experience
Copart - Customer Service Representative Remote
Vallejo, CA, 11/2015 - 12/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled customer concerns, issues and rectification as supervisor.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered over 50 inbound calls per day, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Answered customer telephone calls promptly to avoid on-hold wait times
St. Marys Care LLC - Customer Service/Appointment Scheduling Specialist
City, STATE, 06/2007 - 08/2014
  • Delivered fast, friendly and knowledgeable service for routine questions.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every client.
  • Managed client expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed,accuracy and volume benchmarks on consistent basis..
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Seized opportunities to upsell products, maximizing revenue.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed high-volume of inbound and outbound customer calls.
  • Informed clients about billing procedures, processed payments and provided payment option setup assistance.
  • Organized, maintained and updated insurance information in computer databases.
Sprint Pcs - Sales/Technical Support Representative
City, STATE, 01/2004 - 05/2007
  • Educated customers on features of ordered merchandise to promote understanding.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Provided technical assistance and customer service For customers.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Used ticketing systems to manage and process support actions and requests

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Resume Overview

School Attended

  • The Art Institute of Michigan

Job Titles Held:

  • Customer Service Representative Remote
  • Customer Service/Appointment Scheduling Specialist
  • Sales/Technical Support Representative

Degrees

  • Bachelor of Arts

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