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customer service representative remote resume example with 17 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Administrative and Medical Assistant with 17+ years experience in a medical office setting. Outgoing and detail oriented with desire to advance my career in the growing medical industry.

Skills
  • English and Spanish Fluency
  • Credit Card Payment Processing
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
Experience
02/2022 to 10/2022
Customer Service Representative (Remote) System Pavers Inc. Oxnard, CA,
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to provide account information.
  • De-escalate angry customers during telephone interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Managed inbound calls, chats and emails to facilitate customer service.
09/2011 to 09/2021
Front Office Administrative Assistant Massachusetts General Hospital Lynn, MA,
  • Responded to customer issues to provide immediate resolution.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Applied HIPAA regulations to maintain patient confidentiality and protect health information.
  • Reviewed patients' insurance coverage, deductibles, and remaining balances not covered under policies.
  • Stocked medical office supplies and monitored office equipment.
  • Kept supplies ready by inventorying stock and placing orders.
  • Processed medical record requests for insurance companies and medical providers.
  • Documented notes during patient visits.
  • Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Updated patient medical records, as well as incorporated outside records into charts and EHR.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Registered new patients and created files with detailed personal and medical information.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Managed schedules and calendars for team of 4 practitioners.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Answered phones politely and directed callers to appropriate personnel.
  • Prepared medical charts, scanned documents and organized patient information.
  • Conducted insurance verification, pre-certification and pre-authorization functions.
  • Scheduled appointments for patients via phone and in person.
09/2005 to 12/2010
Medical Assistant Marathon Health Plantation, FL,
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication as well as submit refill request.
  • Educated patients about medications, procedures and physician's instructions.
  • Incorporated outside records into charts and EHR.
  • Scheduled appointments for patients via phone and in person.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
08/2004 to 01/2006
Main Office Clerk/Teachers Aide Los Angeles Unified School District, LAUSD City, STATE,
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Transcribed documents and maintained high levels of accuracy.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Welcomed visitors to office.
  • Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Supervised children and participated with children in activities.
  • Laminated teaching materials to increase durability under repeated use.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Enforced rules for behavior and procedures to maintain order among class.
Education and Training
Expected in 09/2005 to to
Medical Assistant Certificate :
MolaieBryman College - Gardena, CA,
GPA:
Expected in 06/2004 to to
High School Diploma:
Nathaniel Narbonne High School - Harbor City, CA,
GPA:

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Resume Overview

School Attended

  • MolaieBryman College
  • Nathaniel Narbonne High School

Job Titles Held:

  • Customer Service Representative (Remote)
  • Front Office Administrative Assistant
  • Medical Assistant
  • Main Office Clerk/Teachers Aide

Degrees

  • Medical Assistant Certificate
  • High School Diploma

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