customer service representative receptionist resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Career Overview
Demonstrate success in analyzing business needs and providing innovative solutions to increase performance, quality, and reduce costs.
*Cultivate business relationships utilizing excellent interpersonal skills with proven ability to motivate and lead cross-functional teams across departments and levels.
*Extensive knowledge of a wide range of systems and platforms such as Microsoft Applications, Internet, and Intranet.
Core Strengths
Communications Process Improvement Team Development Windows (98, NT, 2000, XP, 7, 8) Microsoft Office Apple Operating System
Accomplishments
Work Experience
Customer Service Representative/Receptionist, 10/2015 to Present Vca Antech, Inc. – Toano, VA,
Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct destination Deal with queries from the public and customers Ensure knowledge of staff movements in and out of organization Provide general administrative and clerical support Receive and sort mail and deliveries Schedule appointments Maintain appointment diary either manually or electronically Monitor and maintain office equipment Control inventory relevant to reception area Tidy and maintain the reception area.
Tutor, 02/2015 to Present Saga Education – Pittsfield, MA,
Utilizes self-learning techniques as opposed to traditional passive learning models Actively incorporates different methods to help children learn at paces more attuned to each individual.
Plays an active role in client education and commonly function in varying tasks, such as grading assignments, assignment preparation, and leading daily exercises Possesses in-depth knowledge of company products, services, policies and procedures.
Works well with entire team to succeed and excel in all job related areas.
Student Assistant, 01/2014 to 08/2015 Bremen High School District 228 – Midlothian, IL,
Communicate and enforce campus and housing policies.
Assisted in Resident Lock Outs Handle incoming calls including inquiries on campus services, billing discrepancies, payment issues and general inquiries.
File paperwork in their perspective places Serve as a role model for Residents.
Assist in light maintenance tasks.
Perform other duties as assigned by the Assistant Director of Residence Life.
Staff, 05/2013 to 08/2013 Schlotzsky's Deli – Gilmer, TX,
Serve as a role model for Residents.
Communicate and enforce campus and housing policies.
Conduct room inspections prior to the arrival of the camp participants to ensure cleanliness.
Assist in check-in and check-out of the summer camps.
Assist in light maintenance tasks.
Participate in weekly staff meetings.
Perform other duties as assigned by the Assistant Director of Residence Life.
Columbus State Parking Assistant, 09/2010 to 03/2011 Bremen High School District 228 – Midlothian, IL,
Check the parking area of all living quarters at Columbus State University to ensure all cars had parking decals or guest passes.
Ticket cars without parking decals or guest passes.
Calls tow company to tow cars if they had more than three tickets.
Record written tickets as well as activity for the night in a parking log.
Email parking log to Supervisor after night shift.
Feed the Hungry, Lawrenceville and Columbus, Georgia Lawrenceville Co-Op, Lawrenceville, Georgia Kingdom Faith Outreach Ministries - Audio Director - Columbus, Georgia.
Residence Housing Association Secretary, 08/2010 to 05/2012 Columbus State University – City, STATE,
Work under the supervision of the Residence Housing Association (RHA) President.
Take attendance for all RHA meetings.
Take and prepare minutes of RHA meetings and distributed to Building Representatives, Advisor, and Residence Life Director.
Participate in RHA Training.
Update all Residents through email about upcoming meetings and various upcoming events.
Plan and implement activities for Welcome Week during Fall Semester check in.
Ensure RHA kept official and accurate records jointly with the Vice President.
Fulfill other responsibilities as assigned by the President and Advisor of the President.
Student Assistant, 08/2010 to 09/2010 Columbus State University – City, STATE,
Communicate regularly with the Alumni and answered questions.
Build telephone rapport with alumni to get an understanding of life for them after graduating.
Persuade alumni to become philanthropic towards the school with a monthly or quarterly donation.
Maintain an accurate record regarding communication with the Alumni.
Educational Background
Bachelor of Science: Psychology, Expected in May 2016 to Columbus State University - Columbus, Georgia GPA: Psychology
Skills
administrative, Apple, Schedule appointments, Audio, billing, clerical, client, Email, inventory, Team Development, Director, meetings, excel, mail, Microsoft Office, 2000, Windows (98, NT, Works, office equipment, Operating System, policies, Process Improvement, rapport, reception, Supervisor, supervision, telephone, written
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