customer service representative reception clerk resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Wish to begin a career where am able to utilize my abilities and experience that could lead to a responsible position.
A place were I can grow and be treated with respect and dignity.
Friendly, Reception Clerk with 15+ years of experience, as well as Customer Service Experience. Trained in project and time management with extensive knowledge of different job areas, and proven office multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Talented Manager with excellent issue and conflict resolution skills, bringing more than 15+ years of experience driving team and excellent organizational success. Highly effective and knowledgeable in process improvement , scheduling, inventory, purchasing, receiving and quality control experience.
Skills
Customer Service
Account Management
Multi-line phone talent
POS systems expert
Shipping procedures understanding
Order fulfillment
Data Entry
Recordkeeping strengths
Service standard compliance
Computer proficient
Verbal and written communication
Active listening skills
Skilled problem solver
Cash handling and management
Client relations strength
Positive and friendly
Complaint resolution
Credit card processing
Creative problem solving
Work History
10/2019 to CurrentCustomer Service Representative, Reception ClerkAtlanta Dental Center | Atlanta, GA,
Provided information to customers regarding Villa Serena Community's in regards of existing or new work orders, recently Move In's, and helping customers in resolving Complaints
Assisting in contacting customers with Lease renewals, as well as processing Electric Bills for Apartment complex
Managed over 50- 100 calls minimum per day!
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Answered customer telephone calls promptly to avoid on-hold wait times
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Responded to customer requests for products, services and company information
Offered advice and assistance to customers, paying attention to special needs or wants
Compiled customer feedback and recommended service delivery improvements to management
03/2019 to 10/2019Sterilization TechnicianVPA | City, STATE,
Performed of Sterilization of all equipment used during process of Animal Medication.
Sterilization of containers, lab equipment but not limited to the use of any other medical equipment or instruments.
Transported of medical equipment from different departments
Focusing on all aspects of facility operations, including setting priorities job assignments
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Reviewed documentation for compliance with requirements and accuracy of information
Participated in facility surveys and inspections made by authorized governmental agencies
Accurately recorded and reported sterilization results according to established procedures
10/2005 to 05/2018NUTRITION & FOOD SERVICE MANAGERKlein ISD | City, STATE,
Responsible for the Food preparation establishment, Menu Planning, ordering and receiving of groceries, inventory control, in charge of all money handling transactions, including office duties.
Responsible of couching and training staff, as well as providing weekly training to comply with school regulations.
Worked as Secretary clerk for several months in Food service office, performing secretarial duties as well as assisting Free/Reduced Secretary with lunch applications.
Assisted for several years with interview process of new recruitment.
01/2003 to 07/2003Accounts Receivables,Credit&Collections,& SecretaryProTire Company | City, STATE,
Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews
Assessed credit risk and analyzed financial statements
Analyzed customer data such as financial statements to determine level of risk involved for extending credit
Performed credit reviews on corporations to assess financial conditions
Made decisions and recommendations about extending lines of credit
Improved understanding of financial statements, which helped in assessing risk
Gathered loan documentation for underwriting
Placed customer accounts on hold due to past due payments
Minimized accounts receivable collections and reconciled customer billings and statements
Reviewed collection reports to determine status of collections and amounts of outstanding balances
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Collected TIRE payments from clients and updated account balances
Kept reception area clean and neat to give visitors positive first impression
Operated multi-line telephone system to independently handle over 100+ calls each day
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Processed payments and applied to customer balances
Education
Expected in 1995 to to GED | Pleasanton High School, Pleasanton, Texas, GPA:
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