customer service representative quality assurance specialist resume example

• Drove sales and add-on purchases by promoting specific item options to customers
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
• Troubleshot and resolved issues with cash registers, card scanners and printers
• Helped customers find specific products, answering questions and offering advice
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
• Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $4,000 in daily funds transfers
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
• Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
• Properly verified customer identification for alcohol or tobacco purchases
• Worked closely with front-end staff to assist customers
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage

• Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures
• Prepared more than 40 dishes per day in fast-paced bar environment while maintaining high customer satisfaction rate
• Created approximately 6 orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty
• Coordinated average of 1 to 75 daily food orders, organizing timely deliveries to each table
• Precooked certain items during slow periods to reduce wait times at lunch and dinner rush
• Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
• Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance
• Grilled and deep fried various foods, including french fries , chicken and onion rings
• Created exceptional menu items executed with precision to regularly garner diner praise
• Operated all kitchen equipment safely to avoid injuries
• Set up and performed initial prep work for food items such as soups, sauces and salads
• Enforced proper sanitation practices to prevent spoiling or contamination of foods
• Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers
• Maintained consistent quality and high accuracy when preparing identical dishes every day
• Placed frequently used food in proper storage containers and placed perishable items in refrigerator
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items

Worked closely with front-end staff .Worked in the kitchen cooking for customers at this busy bar and grill. Responsible for preparing salads, pizza's, chicken, etc

• Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Served needs of as many as 150 patrons per shift,
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
• Precooked certain items during slow periods to reduce wait times at lunch and dinner rush
• Maintained consistent quality and high accuracy when preparing identical dishes every day
• Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance
• Mixed, weighed and proofed ingredients to match exact recipe formula
• Set up and performed initial prep work for food items such as soups, sauces and salads
• Placed frequently used food in proper storage containers and placed perishable items in refrigerator
• Precooked garnishes such as bacon pieces for later use to top off fresh dishes
• Grilled and deep fried various foods, including french fries, Chicken and steaks
• Coordinated average of 25 to 100 daily food orders, organizing timely deliveries to each table
• Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures
• Created approximately five orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty
• Operated all kitchen equipment safely to avoid injuries