Customer Service Representative/Purchasing Assistant Resume Example
Love this resume?Build Your Own Now
Barbara Rios
Summary
Detail-oriented in shipping with 4 years of manufacturing experience and excellent coordination skills. Highly organized and skilled in data entry and technical writing. Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle. Hardworking and reliable, with strong ability in team leadership and a fast learner. Offering ERP, Trilingual and computer savvy. Highly organized, proactive and punctual with team-oriented mentality.
Skills
|
|
Experience
Company Name | City, StateCustomer Service Representative/Purchasing Assistant09/2021 - Current
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account informationto determine current issues and potential solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Coordinated with suppliers to resolve performance related issues.
- Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
- Prepared contract agreements and other documentation, as needed.
- Managed monthly purchase order shipments by deadline and cancellation dates.
- Analyzed customer needs and accordingly developed procurement requirements.
- Authorized payments for purchases and kept information accessible by sorting and filing documents.
- Sourced new vendors for purchasing needs.
- Worked with shipment companies to manage distribution.
- Prepared financial reports to include sales, profit margin and expenses.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
Company Name | City, StateShipping and Receiving Associate03/2018 - 07/2021
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Input weights, charges, discrepancies and other data in bill landings.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Utilized ERP to organize and maintain shipment records, including SL8, Enterprise data.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
- Reported delays, accidents or other traffic and transportation situations.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
Company Name | City, StateShipping and Receiving Associate09/2017 - 03/2018
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Liaised with vendor representatives to rectify damages and shortages.
- Promoted improvements in process efficiency and productivity by team leader.
- Reported delays, accidents or other traffic and transportation situations.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Company Name | City, StateServer11/2016 - 08/2017
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted newly seated guests quickly and efficiently.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
Dr. Jose M. Lazaro | CityHigh School Diploma05/2014
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
Resume Overview
School Attended
- Dr. Jose M. Lazaro
Job Titles Held:
- Customer Service Representative/Purchasing Assistant
- Shipping and Receiving Associate
- Server
Degrees
- High School Diploma
