Detail-oriented in shipping with 4 years of manufacturing experience and excellent coordination skills. Highly organized and skilled in data entry and technical writing. Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle. Hardworking and reliable, with strong ability in team leadership and a fast learner. Offering ERP, Bilingual and computer savvy. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Materials transport
Safety and compliance
Training and development
Route planning
Data evaluation
Package preparation
Quality Assurance
Shipping coordination
Training & Development
Work ethic
Active listening
Multitasking
Customer service
Communication
HTML/CSS/JAVA
Computer skills
Troubleshooting
Microsoft Office
Working collaboratively
Reliable and trustworthy
Problem resolution
Relationship building
Maintenance & Repair
Project planning
WordPress
Fluent in Spanish
Experience
09/2021 to Current
Customer Service Representative/Purchasing AssistantVanguard Ems, Inc. – Beaverton, OR,
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Delivered service and support to each customer, paving way for future business opportunities.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Coordinated with suppliers to resolve performance related issues.
Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
Prepared contract agreements and other documentation, as needed.
Managed monthly purchase order shipments by deadline and cancellation dates.
Analyzed customer needs and accordingly developed procurement requirements.
Authorized payments for purchases and kept information accessible by sorting and filing documents.
Sourced new vendors for purchasing needs.
Worked with shipment companies to manage distribution.
Prepared financial reports to include sales, profit margin and expenses.
Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
03/2018 to 07/2021
Production ExpeditorSchwan's Company – Onalaska, WI,
Received incoming shipments and reviewed contents against purchase order for accuracy.
Distributed work orders to departments.
Composed and prepared routine correspondence, letters and reports with job-related software.
Managed movement of materials and product through production.
Used daily system logs to document production information, discussing issues with management.
Contacted suppliers to verify shipment details.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided technical assistance and information to staff regarding planning program areas and ordinances.
Assisted fellow planning staff members with tasks to maintain proper workflows.
Assisted with customer requests and answered questions to improve satisfaction.
09/2017 to 03/2018
Shipping and Receiving AssociateElior – Lafayette, LA,
Operated lift and hand trucks to transfer materials to and from target areas.
Prepared shipments for postage through careful packing, sealing and labeling of materials.
Liaised with vendor representatives to rectify damages and shortages.
Promoted improvements in process efficiency and productivity by team leader.
Reported delays, accidents or other traffic and transportation situations.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
11/2016 to 08/2017
ServerBrown Hound – City, STATE,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Greeted newly seated guests quickly and efficiently.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
Expected in 05/2024
Associate of Arts: Web Development Udemy - Mountain View, CA, GPA:
Expected in 05/2014
High School Diploma: Dr. Jose M. Lazaro - Puerto Rico, GPA:
Expected in
Associate of Science: Cybersecurity Coursera - Mountain View, CA, GPA:
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Dr. Jose M. Lazaro
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Job Titles Held:
Customer Service Representative/Purchasing Assistant
