customer service representative proactive response agent resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
I am a dedicated Web Designer with wide range of design styles. From sports to schools, elaborate to minimal, large or small projects. Solid background in mobile application and secure system design. I am accomplished at collaborating with product managers and developers, delivering designs that meet business and technical requirements while enhancing the end user\'s experience.
  • Microsoft Office (Excel, Word, Access, and PowerPoint)
  • Project Management
  • Project Life Cycle
  • Software Development Life Cycle (SDLC)
  • Program Administrative
  • Procedures (Analytical, Evaluative, Development methods and techniques),
  • Programming
  • Java, Visual Basic, SQL, RDBMS tools, ER Case tools, HTML5, CSS3, Switched Networks,
  • Telecommunications (Data, Voice, Video)
  • Web Design
  • Accounting
  • PeopleSoft,
  • Distribution Meter technologies.
  • Web-based reporting tools
  • Interaction design skills
  • Experience design
  • Self motivated
  • Strategic thinking
  • Social media marketing
  • HTML
  • JavaScript
  • Analytics and metrics
  • Customer Service Expert
  • Excellent Communications Skills
  • Quality Control
  • Kronos
  • Municipal water
Liberty University Lynchburg, VA Expected in Spring 2015 Bachelor of Science : Management Information Systems - GPA :
Bachelor of Science, Management Information Systems Date of Graduation Spring 2015
  • Web Architecture and Development
  • Information Sciences & Systems
  • IS Hardware & Software
  • Database Management Systems
  • Web-based reporting tools
  • Interaction design
  • HTML
  • JavaScript
  • Analytics and metrics

  • Liberty University Lynchburg, VA Expected in Spring 2014 Associate of Arts : Business - GPA : Associates of Arts, BusinessDate of Graduation Spring 2014
  • Coursework in Professional Prospecting Skills
  • Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing
  • Business Data Communication Systems
  • Financial Accounting
  • Managerial Accounting
  • Business Law International
  • Business Management
  • Microeconomics Marketing
  • Corporate Finance
  • Human Resources Management
  • Work History
    Alorica - Customer Service Representative / Proactive Response Agent
    City, STATE, 05/2016 - 07/2017
    • Talk to customers over the phone, email or chat to resolve their questions or concerns.
    • Schedule Pick- ups for Shipments.
    • Order Supplies.
    • Perform Investigations.
    • Process Returns.
    • Accurately document and update customer records in the computer system.
    • Remain calm and helpful even when dealing with upset customers.
    • Escalate customer complaints and/or calls to the manager when necessary.
    • Provide feedback and recommendations to your manager on ways the company can improve.
    City Of Charlotte - Water Service Technician Service Assistant
    City, STATE, 08/2011 - 04/2016
    • Completed and investigated service orders scheduled through Service Suite 8 (SS8) application in a field environment.
    • Exercise analytical skills to collect data from information collected in order to produce solutions and make decisions concerning complex and uncomplicated problems.
    • Re-routed service orders for maximizing workload efficiency.
    • Installed, replaced, and re-programmed AMR meters, registers, and meter lids.
    • Monitored and completed service requests via laptop.
    • Followed daily laptop procedures to ensure equipment is working properly.
    • Ability to troubleshoot laptop issues when warranted.
    • Customer/Revenue -Dispatcher.
    • Assist staff with a resolution of field issues that may hinder completion of service work and troubleshooting equipment concerns.
    • Calls Emergency On-Call Personnel to respond to after-hour call backs.
    • Escalates any issues or situations through a supervisor call list or to other divisions.
    • Supports Field Operations dispatch as directed or as needed.
    • Coordinates and distributes service order work in the work order management system.
    • Identifies improvement opportunities.
    • Responds to customer concerns regarding water main breaks and leak at properties, and other irregularities within the water distribution system and documents all applicable information in the appropriate system.
    • Creates and assigns service orders in the dispatching and billing system applications.
    • Directs field staff to high priority customer and water distribution systems situations.
    • Supplies information to the field by obtaining and interpreting, blue dot, blueprints, plans, maps, and section plat of the service request.
    • Received and answered telephone calls requesting service, inquiries, and reports of emergencies from both internal and external customers.
    • Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
    • Inspected machine parts for conformance to product specifications.
    • Prepared and administered preventative maintenance work orders.
    Department Of Commerce - Enumerator
    City, STATE, 03/2010 - 08/2010
    • Planned work assignment area to determine the organization of neighborhoods.
    • Utilized mapping techniques to locate households assigned for conducting interviews.
    • Conducted interviews with residents in assigned areas.
    • Explained the purpose of the census interview.
    • Maintained records for quality control verification.
    Military Vetern - Telecommunications Operator- Maintainer
    City, , Current - Current
    10+ years of progressive customer service, administrative, investigative,planning and development experience. Installs, operates, and performs unit level maintenance in telecommunications centers. Operates automated message switches and strategic telecommunications centers using system command consoles, computer terminals, processors, magnetic tape units, tape readers, and associated COMSEC devices. Processes message traffic. Installs, operates, performs strapping, restrapping, PMCS and unit level maintenance on COMSEC devices. Performs Battlefield Information Services (BIS), consisting of printing services, publications management, files and forms management, reproduction services, Freedom of Information Act (FOIA)/Privacy Act (PA), Unit Distribution/ Official Mail, correspondence management, classified document control, and messenger service within the ISSO. Operates and performs Preventive Maintenance Checks and Services (PMCS) on assigned communications equipment, vehicles,and generators.

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    Resume Overview

    School Attended

    • Liberty University
    • Liberty University

    Job Titles Held:

    • Customer Service Representative / Proactive Response Agent
    • Water Service Technician Service Assistant
    • Enumerator
    • Telecommunications Operator- Maintainer


    • Bachelor of Science
    • Associate of Arts

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