LiveCareer-Resume

customer service representative photo technician resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Credit card payment processing
  • Shipping and receiving understanding
  • Retail sales customer service
  • Microsoft Office expertise
  • Customer relations
  • Problem-solving abilities
  • Stockroom procedures
Experience
12/2001 to Current Customer Service Representative & Photo Technician Aegion Corp | Medina, OH,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
to Crew Trainer Centric Brands Inc. | Las Vegas, NV,
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Planned and delegated group and individual work assignments to trainees.
  • Drafted descriptive notes, generated reports and maintained documentation to facilitate operations.
  • Documented performance, safety and customer service needs to improve operations.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Produced detailed documentation to outline potential worker issues.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Developed skill-specific training programs to promote employee development.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
to Receptionist Jackie Edgar Ford | City, STATE,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of numerous calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Welcomed large volume of guests and improved overall customer service.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained office equipment, scheduling service to repair issues.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Directed visitor security screening before allowing entry.
  • Explained policies and procedures to visitors.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Screened visitors and directed to specific location for office safety.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Education and Training
Expected in 05/1998 to to High School Diploma | St Martinville High School, St Martinville , GPA:
Expected in to to | Health Unit Coordinator SLCC, St Martinville , GPA:
Expected in to to | University of Lafayette of Louisiana, Lafayette, GPA:

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Resume Overview

School Attended

  • St Martinville High School
  • SLCC
  • University of Lafayette of Louisiana

Job Titles Held:

  • Customer Service Representative & Photo Technician
  • Crew Trainer
  • Receptionist

Degrees

  • High School Diploma

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