Customer Service Representative/Personal Assistant To Owner Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE/PERSONAL ASSISTANT TO OWNER

Professional Summary

Customer Service Representative/Personal Assistant with over 15 years of experience working with Customers and Managers. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in Service and successful at achieving sales objectives with consistency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. With 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Work History

Company Name - Customer Service Representative/Personal Assistant to OwnerCity, State10/2014 - Current

Cultivated customer loyalty, promoted repeat customers and improved sales.
Recommended Products to customers, thoroughly explaining details.
Leveraged sales expertise to promote Package Sales and capitalize on up sell opportunities.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Entered customer interaction details in database to track requests, document problems and record solutions offered.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up.

Company Name - Customer Service RepresentativeCity, State02/2005 - 03/2014

Conferred with senior management to handle and correct disciplinary or knowledge issues.
Planned schedules and workflows based on expected customer demands.
Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Engaged clients in person and over phone to answer questions and address complaints.
Provided primary customer support to internal and external customers in fast-paced environment.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Educated customers about billing, payment processing and support policies and procedures.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Company Name - ManagerCity, State07/2000 - 11/2004

Cross-trained existing employees to maximize team agility and performance.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Hired, trained and mentored staff to maximize effectiveness.

Skills

Professional telephone demeanor
Complaint resolution
Record keeping strengths
Good listening skills
Administrative support
Creative problem solving
Travel Arrangements
High-quality customer service
Excellent customer service skills
Customer service background
Fast food customer service
Greeting customers

Kind customer engagement
Assisting customers
Customer inquiries
Customer Relationship Management
Customer orders
Customer relationship building
Customer/Client relations
Answering customer questions
Customer relations skills
Passion for customer satisfaction
Customer satisfaction

Education

2003Montana State University - Great Falls College of TechnologyCityAssociate Degree : Accounting And Business Management

Graduated with 3.25 GPA

2000Harding University High SchoolCityHigh School Diploma

Graduated with 3.85 GPA
Member of JROTC

Resume Overview

School Attended

Montana State University - Great Falls College of Technology
Harding University High School

Job Titles Held:

Customer Service Representative/Personal Assistant to Owner
Customer Service Representative
Manager

Degrees

Associate Degree : Accounting And Business Management
High School Diploma

Customer Service Representative/Personal Assistant to Owner Resume Example

Resume Score: 80%

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