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Customer Service Representative/Paint Crew Supervisor Resume Example

Resume Score: 90%

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CUSTOMER SERVICE REPRESENTATIVE/PAINT CREW SUPERVISOR
Professional Summary
More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance. Problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both Apple and Mac systems, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as "Total Quality Customer Service Professional." Developed professional business plans, conducted audits, and maintained/updated accurate inventories for management efficiency. Extensive sales experience ranging from low end merchandising up to high end products and services. Leadership skill sets with a base management structure to further potential success within the business. Synopsis of achievements increased annual gains in part to stable customer contact with direct effect on sales and revenue. Proactive planning led to notable increase in morale in all departments. Created customer satisfaction report's, increasing potential clientele and continued positive word of mouth through the business. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Creative problem solver
  • Quick learner
  • MS Windows proficient
  • Exceptional communication skills
  • Strong client relations
  • Training development aptitude
  • Strategic sales knowledge
  • Mediation capability
  • Process improvement
  • Strategic planning
  • Customer relations
  • Quality control
  • Customer-oriented
  • Flexible thinker
  • Visionary
  • Adept multi-tasker
  • Superior organizational skills
  • People-oriented
  • Self-motivated
Work History
Customer Service Representative/Paint Crew Supervisor, 12/2007 to 02/2014
F&A Construction
  • Work with up to 8 employee's depending on time scale.
  • Extent of work to be completed, as well as bid requirements for proper financial planning.
  • Support and train new employees to ensure excellent customer service.
  • Quickly resolved customer requests including bid changes, work time frame, and any other requests to keep clients satisfied until completion of work.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Developed reputation as an efficient service provider with high levels of accuracy.
Installation Technician, 06/2006 to 12/2007
Shimeks Audio Video
  • Working with the top of the line equipment involved with home theater, multimedia for residential application.
  • In depth run through of operations of all equipment installed in customers residences to ensure satisfaction.
  • Establishing customer sales contacts for updating, warranty, and new product availability.
  • Working with regional sales teams ensuring monthly sales goals.
Windshield Technician, 02/2014 to Current
SafeLite Inc – 1650 E Northern Lights Anchorage, Alaska
  • Scored in top 10% of employees in successful resolution of issues
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
Production/ Manager, 02/2001 to 06/2006
Old Time Distribution

  • Politely assisted customers in person and via telephone.
  • Coordnated sales of local artist's products to customers as well as local businesses
  • Successfully acquired an average of 20 new customers per month, generating a 5% growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
High School Diploma: 2003
East Anchorage High School - 4025 E Northern Lights Blvd
  • Coursework in Algebra, Geometry, Physics and Technology
  • Coursework in Mechanical Drawing and Computer Aided Drafting and Design
  • Coursework in Materials and Tools Used in the Trade
  • Coursework in Economics
  • Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing
Accomplishments
  • Customer Relations
    • Earned highest marks for customer satisfaction, company-wide.
    • Customer Follow-up
      Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Skills
Apple, clients, excellent customer service, Customer Service, financial planning, frame, Mechanical, MS Office, Power Point, multimedia, PC Computer, quality control, Sales
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Resume Overview

Companies Worked For:

  • F&A Construction
  • Shimeks Audio Video
  • SafeLite Inc
  • Old Time Distribution

School Attended

  • East Anchorage High School

Job Titles Held:

  • Customer Service Representative/Paint Crew Supervisor
  • Installation Technician
  • Windshield Technician
  • Production/ Manager

Degrees

  • High School Diploma : 2003

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