More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance. Problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both Apple and Mac systems, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as "Total Quality Customer Service Professional." Developed professional business plans, conducted audits, and maintained/updated accurate inventories for management efficiency. Extensive sales experience ranging from low end merchandising up to high end products and services. Leadership skill sets with a base management structure to further potential success within the business. Synopsis of achievements increased annual gains in part to stable customer contact with direct effect on sales and revenue. Proactive planning led to notable increase in morale in all departments. Created customer satisfaction report's, increasing potential clientele and continued positive word of mouth through the business. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
