Customer Service Representative/Operations Manager Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE/OPERATIONS MANAGER

Professional Summary

Successful Operations Manager/ Customer Service Specialists with 25+ years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.

Skills

Excellent multi-tasking ability Independent judgment and decision making
EchoSign Promotes positive behavior
ZOHO CRM
GPOI National account management
ONRamp MS Office Pro
JD Edwards Team building
Account management
Client management
Customer satisfaction
Customer Service
Decision making
Filing
JD Edwards
Team building
MS Office Pro
Multi-tasking
Project management
Purchasing
Researching
CRM Salesforce

Strategic
Customer direction
Client direction
Self-direction
Quick response to directions
Ability to accept direction
Accepts direction and coaching graciously
Complaint resolution
Stock Management
Report preparation
Account Management
Good listening skills
International sales support
Quick learner
Warehousing Functions
Training Development Aptitude
Key Holder Experience
POS Systems Expert
Key Stakeholder Relationship Building

Work History

Customer Service Representative/Operations Manager05/2016 to 03/2020
Company Name – City, State

Implemented vendor contracts ensuring members are linked to portfolio
Ensured compliance with best business practices throughout organization.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Developed and maintained relationships with 200+ GPO customers and suppliers through phone calls and emails.
Maintained constructive client and vendor relationships.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Built relationships with customers and managed accounts to drive revenue and profit.
Communicated with vendors regarding back order availability, future inventory and special orders.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Recommend contracted vendors to customers, thoroughly explaining details.
Educated customers on promotions to enhance sales.

Strategic Account Manager02/2010 to 03/2016
Company Name – City, State

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Developed new employees and on-going performance assessment of current employees.
Performed duties and provided service in accordance with established operating procedures and company policies.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Customer Service Representativ02/2004 to 05/2010
Company Name – City, State

Responsible for client management, customer and revenue retention, and development of cost savings initiatives for strategic relationships.
Daily account management of non-acute care facilities with focus on promoting supply chain savings opportunities.
Responsible for $2 Million plus in revenue often exceeding goals.
Increased account revenue stream by identifying contract compliance opportunities.
Work directly with new customers, suppliers, and contracting department to resolve contract related issues and questions.
Responsible for identifying and retrieving under-reported revenue.
Effectively mentored and trained associates currently entering healthcare industry.
Proactively analyze, monitor, and resolve customer issues through to fruition and confirm customer satisfaction.

Customer Service Representative03/1992 to 02/2004
Company Name – City, State

Customer Service Department for 8 associates.
Fielding 100 plus inbound calls per day.
Maintained close relationship with healthcare organizations and vendors.
Managed lease accounts after negotiation process.
Other responsibilities include: researching incorrect changes and charge-backs, assistance and support for field-based account representatives, billing for group purchasing organizations, providing OSHA information to customers.
Assisted in the training procedures of new PSS sales representatives and executives.
Professional Growth Zig Ziglar Motivational Seminars.
Fred Moyer Excellence in customer service.
Essentials in communication.
Generations across the workplace.
Adapting to change.

Education

High School Diploma05/1975Hardin Jefferson High School- City

KLLP- The Kendall Life Language Profile- I Highly recommend this course for everyone .

The teachings help you understand how others think . It explains why all personalities are the way they are, and how to communicate effectively.

Active Servant Leader

As a member of Elevate Life Church in Frisco Texas I have the honor of serving on the Next Steps team .

I serve on the Next Steps team which helps visitors navigate the building as well as our services.

ELC is a non denominational church encompassing a very diverse congregation.

Resume Overview

School Attended

Hardin Jefferson High School

Job Titles Held:

Customer Service Representative/Operations Manager
Strategic Account Manager
Customer Service Representativ
Customer Service Representative

Degrees

High School Diploma 05/1975

Customer Service Representative/Operations Manager Resume Example

Resume Score: 80%

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