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Customer Service Representative/Operations Manager Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE/OPERATIONS MANAGER
Professional Summary

Successful Operations Manager/ Customer Service Specialists with 25+ years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Excellent multi-tasking ability Independent judgment and decision making
  • EchoSign Promotes positive behavior
  • ZOHO CRM
  • GPOI National account management
  • ONRamp MS Office Pro
  • JD Edwards Team building
  • Account management
  • Client management
  • Customer satisfaction
  • Customer Service
  • Decision making
  • Filing
  • JD Edwards
  • Team building
  • MS Office Pro
  • Multi-tasking
  • Project management
  • Purchasing
  • Researching
  • CRM Salesforce
  • Strategic
  • Customer direction
  • Client direction
  • Self-direction
  • Quick response to directions
  • Ability to accept direction
  • Accepts direction and coaching graciously
  • Complaint resolution
  • Stock Management
  • Report preparation
  • Account Management
  • Good listening skills
  • International sales support
  • Quick learner
  • Warehousing Functions
  • Training Development Aptitude
  • Key Holder Experience
  • POS Systems Expert
  • Key Stakeholder Relationship Building
Work History
Customer Service Representative/Operations Manager05/2016 to 03/2020
Company Name – City, State
  • Implemented vendor contracts ensuring members are linked to portfolio
  • Ensured compliance with best business practices throughout organization.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Developed and maintained relationships with 200+ GPO customers and suppliers through phone calls and emails.
  • Maintained constructive client and vendor relationships.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommend contracted vendors to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
Strategic Account Manager02/2010 to 03/2016
Company Name – City, State
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed new employees and on-going performance assessment of current employees.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Customer Service Representativ02/2004 to 05/2010
Company Name – City, State
  • Responsible for client management, customer and revenue retention, and development of cost savings initiatives for strategic relationships.
  • Daily account management of non-acute care facilities with focus on promoting supply chain savings opportunities.
  • Responsible for $2 Million plus in revenue often exceeding goals.
  • Increased account revenue stream by identifying contract compliance opportunities.
  • Work directly with new customers, suppliers, and contracting department to resolve contract related issues and questions.
  • Responsible for identifying and retrieving under-reported revenue.
  • Effectively mentored and trained associates currently entering healthcare industry.
  • Proactively analyze, monitor, and resolve customer issues through to fruition and confirm customer satisfaction.
Customer Service Representative03/1992 to 02/2004
Company Name – City, State
  • Customer Service Department for 8 associates.
  • Fielding 100 plus inbound calls per day.
  • Maintained close relationship with healthcare organizations and vendors.
  • Managed lease accounts after negotiation process.
  • Other responsibilities include: researching incorrect changes and charge-backs, assistance and support for field-based account representatives, billing for group purchasing organizations, providing OSHA information to customers.
  • Assisted in the training procedures of new PSS sales representatives and executives.
  • Professional Growth Zig Ziglar Motivational Seminars.
  • Fred Moyer Excellence in customer service.
  • Essentials in communication.
  • Generations across the workplace.
  • Adapting to change.
Education
High School Diploma05/1975Hardin Jefferson High School- City

KLLP- The Kendall Life Language Profile- I Highly recommend this course for everyone .

The teachings help you understand how others think . It explains why all personalities are the way they are, and how to communicate effectively.

Active Servant Leader

As a member of Elevate Life Church in Frisco Texas I have the honor of serving on the Next Steps team .

I serve on the Next Steps team which helps visitors navigate the building as well as our services.

ELC is a non denominational church encompassing a very diverse congregation.

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Resume Overview

School Attended

  • Hardin Jefferson High School

Job Titles Held:

  • Customer Service Representative/Operations Manager
  • Strategic Account Manager
  • Customer Service Representativ
  • Customer Service Representative

Degrees

  • High School Diploma 05/1975

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