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Customer Service Representative /Office Manager Resume Example

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CUSTOMER SERVICE REPRESENTATIVE /OFFICE MANAGER
Professional Summary

Detail-oriented, personable, and outgoing professional with experience in customer service, sales, retail, and hospitality. Focused on surpassing expectations and driving team success through high quality customer care. Uncovers and solves challenges while promoting customer products while building and maintaining loyal, satisfied customer relationships.

Skills
  • Detail Oriented
  • Planning and Organization
  • Insurance Producer License in Property and Casualty
  • Knowledgeable on Claims process
  • Account management through Customer Relationship Management Software (CRM)
  • Billing, Cash Handling, and Credit Card Transactions
  • 10 Key Data Entry
  • MicroSoft Office expert including: Outlook, Word, and Excel. Other Programs: Adobe Acrobat and Acrobat Reader DC
  • Purchasing and procurement
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
Work History
Customer Service Representative /Office ManagerDec 2019 - Current
Farmers Insurance Jeff Jones Agency Loveland, CO
  • Managed all Alerts and Tasks daily by prioritizing and assigning them based on all received calls, documents, walk in clients, and the Farmers.com eAgent system. Oversaw the scheduling for all appointments, meetings, travel, and activities.
  • Ensured proper appearance of the office by sanitizing and preparing the space for meetings. Took regular material inventory while purchasing and restocking the needed supplies with care for organization.
  • Developed an analytic tracker using excel to track performance based goals for success. Inputted data on a regular basis and enhanced visual features to help understand progress and inspire growth.
  • Digitalized the entirety of the paper filing system to improve security and efficiency, with an attention to proper placement and an accurate title.
  • Built partnerships with diverse internal teams including finance, underwriting, and other national customer service representatives to problem solve and fix issues.
  • Collaborated with various other departments including Banks, Contractors, Local Building Departments, and Roofing Companies to discover, verify, and update coverage in order to issue Evidence of Insurance documents.
  • Sorted and collected all needed analytical data to accurately provide a quoted sales premium using client based information, local government websites for assessor and permit information, with help from posted trainings, webinars, and the District Office.
  • Maintained client accounts by verifying and updating information either through the Electronic Customer Management System, Policy Express or the client's online account. Resolved customer complaints whileprioritizing customer satisfaction and loyalty.
  • Increased customer retention by developing and offering unique discount options therefore driving interest in new product lines. Also retained accounts by addressing potential cancellations by nonpayment or coverage discrepancies by offering catered solutions in the hopes to maintain the account status.
  • Managed the billing process from collecting the required payment information, processing customer payments via mail, in person or over the phone, and then submitting and depositing all funds while keeping complete and accurate records for both the office and the client. Reviewed and gathered information to complete audits for our commerical client accounts.
Customer Service RepresentativeMay 2017 - Oct 2019
The Redstone General StoreRedstone, CO
  • Cultivated a customer-focused shopping environment by greeting the customers in a friendly manner while answering all questions regarding merchandise, pricing, and highlighting available products to entice a purchase.
  • Answered customer telephone calls promptly and in an appropriate manner while maintaining the relationships and accounts of local customers.
  • Routinely scheduled inventory deliveries and then supervised the handling of the delivery and the stocking of inventory. Also ensured proper cleanliness throughout the store including: the kitchen, stock room, displays, and outdoor areas.
  • Processed cash and credit card payments rapid and accurately issuing a manual entry register.
ConciergeNov 2018 - Apr 2019
The Pinnacle Club At Purgatory LodgeDurango, CO
  • Promptly answered and responded to all phone calls and emails in a professional manner. Regularly corresponded with various departments including: front desk, housekeeping, janitorial, engineering, food and beverage, real estate, ticket office, and the reservation center.
  • Ensured rooms were in top shape prior to guest arrival -working with housekeeping and maintenance daily issuing work orders for guest satisfaction. Responsible for daily inventory management and restocking.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Responsible for inputting all charges into the SMS reservation system.
  • Anticipated guests needs in order to provide exceptional experience. Arranged for transportation to and from airport, train station and events for visitors. Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Education
Bachelor of Arts: Business Administration And ManagementApr 2018
Fort Lewis CollegeDurango, CO
  • Graduated Summa Cum Laude (3.93 GPA) in only 3 years.
  • Graduated in the Top 10% of students in the School of Business earning a lifetime membership to Beta Gamma Sigma Honor Society.
  • Dean's List each semester from the Fall of 2015 to the Spring of 2018.
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Resume Overview

Companies Worked For:

  • Farmers Insurance Jeff Jones Agency
  • The Redstone General Store
  • The Pinnacle Club At Purgatory Lodge

School Attended

  • Fort Lewis College

Job Titles Held:

  • Customer Service Representative /Office Manager
  • Customer Service Representative
  • Concierge

Degrees

  • Bachelor of Arts : Business Administration And Management Apr 2018

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