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customer service representative office assistant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Customer service and support
  • Excellent customer service
  • Word processing
  • Document control
  • Mail handling
  • Sorting and labeling
  • Spreadsheet management
  • Multi-line phone proficiency
Work History
Customer Service Representative/Office Assistant, 05/2019 - Current
Atria Senior Living Group, Inc. Penfield, NY,
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Verified and updated customer contact details in (Now Certs) to build and maintain accurate customer database.
  • Contacted customer to verify account information and maintain accuracy, resulting in 100% increase in customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with home / auto policies.
  • Communicated professionally with colleagues, freelancers and clients.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Maintain detailed monthly renewals for customer premium that are due and do comparison from previous year.
  • Do remarketing questionnaire for customer home or auto every month that highly increased from previous year.
  • Effectively communicated with customer about new upgrades done to their home.
  • Assisted in gathering information when customer need to file claim on roof, air conditioner/heater, water damage, etc.
  • Start claim process for customer with insurance carrier.
  • Follow up with customers (insured bill) regarding payments due on home and flood polices.
  • Follow up with mortgage company regarding payments for mortgagee billed customers.
  • Tasked with data entry, records oversight and issue resolution for team of customer service.
  • Updated customer service database with new information, address changes and contact details.
In-Home Caregiver, 07/2017 - 06/2019
Volunteers Of America - Greater New Orleans Mandeville, LA,
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Private In-Home Caregiver, 08/2015 - 06/2017
Ace Parking Management, Inc. Arlington, VA,
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Provided safe mobility support to help patients move around personal and public spaces.
Cashier, 02/2015 - 07/2015
Dollar Tree City, STATE,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Medical Assistant Certificate: Medical Assisting, Expected in 08/2005
-
Sanford Brown Institute - Houston, TX,
GPA:
Status -
Business Office Certificate: Business Administration, Expected in 05/1995
-
Microcomputer Technology Institute - Houston, TX,
GPA:
Status -

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Resume Overview

School Attended

  • Sanford Brown Institute
  • Microcomputer Technology Institute

Job Titles Held:

  • Customer Service Representative/Office Assistant
  • In-Home Caregiver
  • Private In-Home Caregiver
  • Cashier

Degrees

  • Medical Assistant Certificate
  • Business Office Certificate

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