Livecareer-Resume

Customer Service Representative Office Administrator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly skilled and detail-oriented customer-centric service professional bringing 15 years of experience meeting customer needs through face-to-face and telephone interactions while maintaining a positive and friendly disposition. Experience with sales, customer service, troubleshooting, complaints, and high quality customer care. Offering empathy, reliability, good listening skills and enthusiasm for satisfying customers. Considered a great team player by colleagues and senior management and a supportive mentor and leader to the team.

Skills
  • Microsoft Office expertise
  • Senior leadership support
  • Data evaluation
  • Report generation
  • Courteous demeanor
  • Clerical support
  • Business development understanding
  • Conflict mediation
  • Process optimization
  • System implementation
  • Freight operations
  • Project management abilities
  • Problem-solving abilities
  • Adaptive team player
  • Customer relations
  • Sales expertise
Experience
Customer Service Representative/Office Administrator, 09/2020 to 06/2021
Amazon.Com, Inc.Harrisburg, PA,
  • Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.
  • Facilitated development of office operations manual, delivered strategic recommendations to senior management on key issues.
  • Regularly acknowledged by leadership for timeliness and attention to detail.
  • Leveraged strong multitasking skills to manage multiple high volume business units, including customer service, data entry, invoicing, returns processing, purchasing and shipping.
District Manager, 08/2019 to 01/2020
PS Salon & SpaCity, STATE,
  • Built positive and productive relationships with store and field leadership through consistent communication, understanding, and follow through.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Supervised 40 service professionals and managed performance metrics for an 18 assigned location territory – responsible for a maintaining a high quality standard of operation and modeling best practices for sales and customer service.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Resolved unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Evaluated BI reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Exceeded sales targets 10% with motivational approaches focused on continuous improvement and strategic goal attainment.
Manager/Customer Service/Esthetician, 02/2005 to 11/2016
Elizabeth GradyCity, STATE,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained and coached team members on effective upselling and cross-selling methods to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development, team productivity and job satisfaction that strengthened operational efficiencies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Met or exceeded monthly sales goals as team leader by as much as 10% by inspiring staff and promoting target products.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Evaluated BI reports to help management effectively plan a growth business direction.
  • Expert level of product knowledge, becoming go-to person for sales questions and/or problems.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education and Training
Esthetics And Make-up Artistry : , Expected in 03/2005
Elizabeth Grady School - Medford, MA
GPA:

Class 6 MA Cosmetology License # 6005358

Certified Laser Safety Officer: , Expected in 03/2019
National Laser Institute - Boston, MA
GPA:
Business Administration Concentration : , Expected in
Fitchburg State - Fitchburg, MA
GPA:

Attended 1993-1994

Certified DOT Hazmat And Waste Transportation: , Expected in 07/2021
- ,
GPA:
Individual Producers Lic. #2092282 : , Expected in 06/2019
American Life Insurance - Boston, MA
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Elizabeth Grady School
  • National Laser Institute
  • Fitchburg State
  • American Life Insurance
Job Titles Held:
  • Customer Service Representative/Office Administrator
  • District Manager
  • Manager/Customer Service/Esthetician
Degrees
  • Esthetics And Make-up Artistry
  • Certified Laser Safety Officer
  • Business Administration Concentration
  • Certified DOT Hazmat And Waste Transportation
  • Individual Producers Lic. #2092282

Similar Resume

View All
Office Administrator/Customer Service Representative
Office Administrator/Customer Service Representative
Office Manager /Administrator/Customer Service Representative