Customer Service Representative Office Administrator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly skilled and detail-oriented customer-centric service professional bringing 15 years of experience meeting customer needs through face-to-face and telephone interactions while maintaining a positive and friendly disposition. Experience with sales, customer service, troubleshooting, complaints, and high quality customer care. Offering empathy, reliability, good listening skills and enthusiasm for satisfying customers. Considered a great team player by colleagues and senior management and a supportive mentor and leader to the team.

  • Microsoft Office expertise
  • Senior leadership support
  • Data evaluation
  • Report generation
  • Courteous demeanor
  • Clerical support
  • Business development understanding
  • Conflict mediation
  • Process optimization
  • System implementation
  • Freight operations
  • Project management abilities
  • Problem-solving abilities
  • Adaptive team player
  • Customer relations
  • Sales expertise
Customer Service Representative/Office Administrator, 09/2020 to 06/2021
Amazon.Com, Inc.Harrisburg, PA,
  • Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.
  • Facilitated development of office operations manual, delivered strategic recommendations to senior management on key issues.
  • Regularly acknowledged by leadership for timeliness and attention to detail.
  • Leveraged strong multitasking skills to manage multiple high volume business units, including customer service, data entry, invoicing, returns processing, purchasing and shipping.
District Manager, 08/2019 to 01/2020
PS Salon & SpaCity, STATE,
  • Built positive and productive relationships with store and field leadership through consistent communication, understanding, and follow through.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Supervised 40 service professionals and managed performance metrics for an 18 assigned location territory – responsible for a maintaining a high quality standard of operation and modeling best practices for sales and customer service.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Resolved unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Evaluated BI reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Exceeded sales targets 10% with motivational approaches focused on continuous improvement and strategic goal attainment.
Manager/Customer Service/Esthetician, 02/2005 to 11/2016
Elizabeth GradyCity, STATE,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained and coached team members on effective upselling and cross-selling methods to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development, team productivity and job satisfaction that strengthened operational efficiencies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Met or exceeded monthly sales goals as team leader by as much as 10% by inspiring staff and promoting target products.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Evaluated BI reports to help management effectively plan a growth business direction.
  • Expert level of product knowledge, becoming go-to person for sales questions and/or problems.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education and Training
Esthetics And Make-up Artistry : , Expected in 03/2005
Elizabeth Grady School - Medford, MA

Class 6 MA Cosmetology License # 6005358

Certified Laser Safety Officer: , Expected in 03/2019
National Laser Institute - Boston, MA
Business Administration Concentration : , Expected in
Fitchburg State - Fitchburg, MA

Attended 1993-1994

Certified DOT Hazmat And Waste Transportation: , Expected in 07/2021
- ,
Individual Producers Lic. #2092282 : , Expected in 06/2019
American Life Insurance - Boston, MA

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Resume Strength

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  • Measurable Results
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  • Target Job
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Resume Overview

School Attended
  • Elizabeth Grady School
  • National Laser Institute
  • Fitchburg State
  • American Life Insurance
Job Titles Held:
  • Customer Service Representative/Office Administrator
  • District Manager
  • Manager/Customer Service/Esthetician
  • Esthetics And Make-up Artistry
  • Certified Laser Safety Officer
  • Business Administration Concentration
  • Certified DOT Hazmat And Waste Transportation
  • Individual Producers Lic. #2092282

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