Customer Service Representative Of Medical Devices Resume Example Rochester General Health System

CUSTOMER SERVICE REPRESENTATIVE OF MEDICAL DEVICES

Summary

Talented scholar and team leader offering 10 years of success in Hospital care environments. Strategic thinker with the ability to excel. Offers proven ability to build effective teams and work efficiently Committed to identifying and leveraging opportunities for growth.

Ambitious student pursuing Hospital information technology/ administration degree eager to contribute developed knowledge in an administration role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills

Project management
Staff supervision
Strategic planning
Training
Data entry
Time management

Conflict resolution
Administrative support
Customer service
Documentation
Critical decision-making skills

Experience

Rochester General Health System | Macedon , NYCustomer Service Representative of Medical Devices02/2018 - Current

Assist with updating respiratory grid and maintain referral log including follow up and leads to more advanced medical necessity.
Clear previous day's route and check all paperwork for accuracy and completeness and reschedule any follow up for incomplete paperwork or set ups.
Complete SOPs/CMNs and documents on tracking log and make contact with referral sources for corrections if needed.
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries.
Coordinate will billing department regarding recertification and requalification for services.
Develop and maintain a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines.
Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork.
Monitor office supplies and order accordingly within budget.
Prepare complete and accurate files for billing department and deposits for location on a weekly basis.
Prepare invoices for next day routes by reaching out to patients to confirm orders and prepare tickets for daily routes
Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts within 24 hours for further care.
Provide service for all walk-in equipment requests
Provides technical assistance to customers in person and over the phone.
Understand all aspect of working and broken equipment, perform maintenance and replace parts.
Verifies Medicare, Medicaid and private insurance coverage information as well as obtain required authorizations for medical equipment.
Works with outside agencies to resolve customer issues with referral sources.
Participated in acquiring preferred provider contacts with local hospitals.
Obtain weekly sale goals as well as quarterly goals and kept below 1% error rate.
Complete weekly and quarterly Excel spreadsheets for billing, contracts, and sustainability.
Continue required training as well as convert to new contracts quickly.
Communicate both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner.
Interpret a variety of instructions in a variety of communication avenues.
Continued knowledge of insurance policies and requirements and changes to explain effectively to the patient.
Assistance in medical billing practices and of billing reimbursement.
Maintain confidentiality and practice discretion when handling sensitive information in high traffic areas.
Mapping skills including ability to plan time-saving delivery routes with the ability to reconfigure upon additional loads at the last minute.
Medical terminology
Multi-task along with attention to detail, work independently and as part of a team as required.
Sense of urgency and responsiveness to physicians, location employees and patients in a timely manner.
Communicate with sister locations all over the nation to complete transfer of patient from one location to the next with further care.
Excel at E intake system for completion of charts and production of new order que.

West Yavapai Guidance Clinic | City , STATEBehavioral Health Technician09/2013 - 02/2018

Documented behavioral incidents thoroughly to keep accurate records.
Completed daily client rounds and tracked client movements.
Observe patents for change in condition, vital signs, mood, eating, or sleeping patterns.
Completed group itinerary reports daily and submitted to management for evaluation.
Maintained all client and employee areas in good working order and with adequate supplies.
Developed and deepened relationships with fellow staff members to enhance team collaboration and trust to provide a safe environment.
Learned to recognize behaviors associated with substance abuse and recognize signs of being under influence of alcohol or drugs.
Guide patients through debilitating panic attacks/outbursts, and record progress through the use of their coping skills.
Work directly under and/or with registered charge nurse to report patient behavior, attitude, bodily complaints, and appearance.
Educated clients on important life skills, including housekeeping and food preparation and activities of daily living such as hygiene.
Performed searches of resident belongings prior to admissions and throughout stays.
Effectively managed daily charting for each patient.
Followed standard admissions procedures and documentation requirements for all client intakes.
Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Provided client assessments upon admission and discharge.
Assist with de-escalation of an upset patient in dangerous situations.
Complete quarterly training throughout E-learning and scheduled classes including nonviolent crisis intervention and CPR/BLS as well as skin assessments and bandage dressings.
Competent in Microsoft Office, Microsoft Windows, Outlook, Word Excel, ALTHA, CHCS, and use of; fax, scan, and copy machines.

United States Navy | City , STATEPulmonary Function Technologist/Lab Supervisor03/2011 - 08/2013

Assisted physicians in treating cardiac and peripheral vascular issues with techniques such as acquiring and running ABG testing and assisting in Bronchoscopy procedures.
Oversee three Technicians in the development of their skills to obtain a certificate in Pulmonary Function Technology to ensure efficiency of thee clinic.
Complete quarterly training as well as new procedures under direction of head nurse.
Proficient in the daily inspection and calibration of a $43,000 Med Graphics machine tp preform diagnostic testing in support of 15 physicians.
Ensure all testing procedures are in accordance with the American Association of Respiratory Care and American Thoracic Society standards.
Documented findings manually and with recording devices such as CHCS to update medical records.
Tested patient cardiac activity with specialized equipment to conduct tests such as electrocardiograms and exercise-induced bronchoconstriction.
Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
Operated diagnostic systems, adhering to all protocols to minimize machine damage and patient injury.
Compiled data from administered tests and produced reports for submission to Department Head.
Perform out of office procedures such as spirometry and EKG in Emergency Department on call 24 hours once a month.
Transcribe dictation for a variety of medical reports such as; patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries.
Set up and maintain medical files and databases including records such as diagnostic work ups, procedure reports, medical histories and lab procedures.
Set up equipment to prepare for patient procedures and tests.
Monitored patients' blood pressure and heart rates before, during and after procedures.
Collaborated effectively with interdisciplinary teams to deliver quality patient care.
Transcribe order to preform pulmonary function testing from ICD9 codes.
As costumer service petty officer handled various complaints throughout the department as well as implemented new policies for consistent costumer service.
Complete military training and volunteer functions.

United States Navy | City , STATEEmt-I Department Shift Leader02/2009 - 03/2011

Remained level-headed and proactive during emergency situations.
Evaluated patients' medical status and monitored vital signs during transit.
Assessed emergency situations and prioritized medical care for patients.
Initial and continuous psych watch for patients exhibiting suicidal ideations as well as homicidal ideation.
Properly document treatment in accordance with doctor orders.
Record lab values including critical values.
Transported patients from American housing sector to hospitals in emergency vehicles.
Monitored patients from scene to hospital transfer while conducting in-transit care.
Provided direct patient care, including stabilizing patients and determining course of action based on triage.
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules daily as well as restock equipment after ever run.
Inserted IVs and administered oral and injectable medications.
Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
Completed emergency treatment procedures to stabilize individuals for transport.
Documented all patient information, including condition or injury, treatment and medication administration.
Performed stomach suction, airway management and heart monitoring to maintain consistent patient care during ambulance ride.
Exceptional response time by ambulance to provide lifesaving intervention in 39 emergency medical situations including CPR, seizure protocol and birthing.
Demonstrated dedication to providing quality care through continued training and education.
Immobilized patients for transport using backboard or other spinal mobilization.
Collaborated with team members and other first responders,
Ensuring consistent communication to maintain order and efficient care delivery.
Delivered first aid or life support care to sick or injured individuals in pre-hospital settings during facility events.
Assessed scenes and prioritized care according to severity of injury or illness.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
As subject matter expert, successfully oriented 11 new emergency medical technicians to complex procedures include; venipuncture, 12 lead electrocardiograms, primary and secondary assessment. Triage, vital signs, wound care and suture application, and splinting leading to effective and efficient staff members.
Assisted in care for an average of 913 disabled and unstable patients per month.
Transfer of patients from facility to eastern medicine facilities for cultural treatment.
As auxiliary security force petty officer implemented medical teams during open base functions, to treat heat exhaustion, dehydration, seizure and delusional guests.

Education and Training

Bradshaw Mountain High School | City, StateHigh School Diploma05/2008

Vincennes University | City, StateSome College (No Degree)

Hospital Corpsman Training | CitySome College (No Degree) in Healthcare

Yavapai College | City, StateSome College (No Degree) in Hospital Administration

Registered Medical Assistant | City08/2015

Resume Overview

School Attended

Bradshaw Mountain High School
Vincennes University
Hospital Corpsman Training
Yavapai College
Registered Medical Assistant

Job Titles Held:

Customer Service Representative of Medical Devices
Behavioral Health Technician
Pulmonary Function Technologist/Lab Supervisor
Emt-I Department Shift Leader

Degrees

High School Diploma
Some College (No Degree)
Some College (No Degree) in Healthcare
Some College (No Degree) in Hospital Administration

Customer Service Representative of Medical Devices Resume Example

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