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Customer Service Representative Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with three years of experience working . Trained in project and time management with extensive knowledge of proven multitasking abilities. Committed to maintaining professional relationships with customers to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customer. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Service standard compliance
  • Multi-line phone talent
  • Product upselling
  • Cash register operations
  • Refunds and exchanges
  • Stocking and Replenishing
  • Bagging and Packaging
  • Cash Register Operation
  • Basic math skills
  • Multi-tasking ability
  • Cleanliness
  • Exemplary communication
  • Friendly demeanor
  • Purchase assistance
  • Question responses
  • Currency counting
  • Money handling
  • Loss prevention
  • Safe food handling
  • POS systems
  • Food Preparation
  • Complaint resolution
  • Professional telephone demeanor
  • Customer assistance
  • Payment collection
  • Credit card processing
  • Cash Drawer Management
  • Merchandise Restocking
  • Sales expertise
  • Time management skills
  • Good telephone etiquette
  • Shelf-cleaning
  • Order taking
  • Payment accepting
  • Staff Training
  • Cleaning and sanitizing
  • Daily transaction summarizing
  • Cleaning procedures
  • Cash register skills
  • Customer service
  • Food safety standards
  • Guest Services
Work History
Customer Service Representative Manager, 10/2019 to Current
Plymouth Tube CompanySalisbury, MD,
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team of associates.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Supervised various numbers of employees in shop by monitoring activities, coaching and offering hands-on support.
  • Trained and guided team members to maintain high productivity and performance.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supervised in providing excellent customer service to callers requiring assistance for various issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 98% decrease in cancellations.
Customer Service Representative, 06/2018 to 10/2019
HcaNorthport, AL,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Served needs of more than 100 customers in a busy environment.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Increased sales 100% by offering advice on purchases and promoting additional products.
  • Assisted customers with special services, account updates and promotional options.
  • Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with manager to solve problems and handle customer concerns.
  • Educated customers on promotions to enhance sales.
  • Operated cash register for cash, debit and credit card transactions with 100% accuracy.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Processed payments and counted change to complete transactions.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Operated grills and fryers to prepare delicious, attractive fast food items, including burgers and fries items.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Used varied meal preparation methods to create preselected food offerings for catering clients.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Interpreted over hundred food order slips per shift to prepare food according to customer orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Cooked batches of food according to standard recipes.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Performed cash and card transactions for customer purchases.
  • Lifted up to 50 pounds at once and used equipment to move heavier loads and prevent injury when helping customers or restocking shelves.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Operated and sanitized kitchen and food preparation equipment.
  • Packaged and labeled products and orders for to-go counter and drive-through window.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
  • Maintained high levels of productivity by efficiently cleaning and washing equipment.
  • Prepped food items for later use to save staff time during busy hours.
  • Consistently provided friendly service to promote better customer engagement.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Assembled food orders while maintaining appropriate portion control.
  • Pleasantly and courteously interacted with customers to deliver quality service.
  • Promptly and empathetically handled guest concerns and complaints.
  • Examined trays to check contents for required items and complete orders.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Cross-trained and coordinated scheduling with team members to provide seamless service.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Handled over $1,000 worth of daily credit card and cash payments.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Routinely moved and stocked food products weighing up to 50 pounds.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Achieved 100% on-time reporting record for every shift to relieve coworkers from duty.
  • Served specialty foods such as pizzas and sandwiches, following specific methods requiring quick prep time.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Prepared all food orders within two minute timeframe.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
  • Communicated openly with management team during each shift to promote smooth workflows.
  • Developed loyal clientele through friendly interactions, positive attitude and prompt assistance.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Prepared hot beverages, including coffee and tea according to customer requests.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Customer Service Representative, 06/2019 to 08/2019
HcaNorwalk, CT,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Served needs of more than hundred customers in a busy environment.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with special services, account updates and promotional options.
  • Educated customers on promotions to enhance sales.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled daily credit and cash transactions for customers with accuracy and speed.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Provided customers with information on specials and discount deals.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Operated and sanitized kitchen and food preparation equipment.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Used varied meal preparation methods to create preselected food offerings for catering clients.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed payments and counted change to complete transactions.
  • Greeted over hundred customers per day and communicated effectively to obtain accurate orders.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Cooked batches of food according to standard recipes.
Education
GED: , Expected in 05/2018
Presentation National High School - Nigeria,
GPA:

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Resume Overview

School Attended
  • Presentation National High School
Job Titles Held:
  • Customer Service Representative Manager
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • GED