customer service representative manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
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Professional Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Experienced Regional Sales Manager with expertise in strategic planning. Proficient in counseling and coordinating sales teams to promote success and productivity. Goal-oriented manager with distinguished experience in Strategic Sales and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Supervised team of 70 staff members.
Managed 9 newly opened branches across the country
Skills
International sales support
Strategic sales knowledge
Account management
Complaint resolution
Credit card processing
Training and Development
Market Strategy
Advertising Strategy
Sales initiatives and techniques
Report preparation
Training development aptitude
CRM
Shipping procedures understanding
Sales expertise
Employee Training
Product Knowledge
Social Media
Business Development and Planning
Work History
Customer Service Representative Manager, 03/2012 - Current Public Storage – Alhambra, CA,
Improved overall efficiency 80 % by anticipating needs and providing outstanding support.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Trained staff on operating procedures and company services.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Facilitated inter-departmental communication to effectively provide customer support.
Effective liaison between customers and internal departments.
Implemented and developed customer service training processes.
Communicated with vendors regarding back order availability, future inventory and special orders.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Led targeted training programs to educate staff on product benefits and service capabilities.
Empowered and led driven sales team to build product awareness and exceeded revenue targets.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Maintained extensive knowledge of company products and services.
Managed newly-formed Holding Department which oversaw account sales, marketing, insurance and credit sales, rental, and towing, and customer satisfaction.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Accomplished sales goals and boosted revenue by $250000 through product knowledge and customer relationship management.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Forged and nurtured relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 90 %.
Increased retail volume by 100 % in 6 months.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Created lists of potential customers based on regional markets and assigned sales tasks to team of 30 employees.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Built relationships with customers and community to establish long-term business growth.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Monitored sales team performance, analyzed sales data and reported information to other managers.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 50 % revenue increase.
Created and launched new online marketing strategies, resulting in 70 % sales increase.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Empowered and led driven sales team to build product awareness and exceeded revenue targets.
Exceeded targets by building, directing and motivating high-performing sales team.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Kept detailed records of sales and contracts.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
Associate of Arts: Sales, Merchandising, And Marketing, Expected in 03/2020 - Harvard University - Cambridge, MA GPA: Status -
Associate of Science: Computational Science, Expected in 07/2020 - Network Professional Training College - Worcester, MA, GPA: Status -
Associate of Arts: Strategic Account Management, Expected in 11/2020 - Massachusetts Institute of Technology - Cambridge, MA GPA: Status -
Bachelor of Arts: Aviation Management, Expected in 04/2016 - University of Connecticut - CT, GPA: Status -
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