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Customer Service Representative/Logistics Coordinator Resume Example

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CUSTOMER SERVICE REPRESENTATIVE/LOGISTICS COORDINATOR
Professional Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Silicone industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Skills
  • Customer Service Excellence
  • Returns Policy Understanding
  • Scheduling
  • Order Entry
  • Billing Inquiries
  • Documentation skills
  • Payment processing
  • Retail experience
  • Register operations
  • Inter-department collaboration
  • Administrative support
  • Cash Handling
  • Exceptional telephone etiquette
  • Customer Relations
  • Effective workflow management
  • Customer-focused
  • Logistics policies and procedures
Work History
Customer Service Representative/Logistics Coordinator, 06/2019 to Current
Silco, Inc. – Mentor, OH
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Entered customer interaction details in Quick Books to track requests, document problems and record solutions offered.
  • Entered customer interaction details in Quickbooks to track requests, document problems and record solutions offered.
  • Coordinated logistics for customer orders.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Maintained accurate records in RECON LOGISTICS , and STARRE BILL OF LADING , including materials weights, bill amounts and identified variances.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Handled day-to-day shipping overseeing more than 5,000 packages per day.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Office Manager, 09/2011 to 06/2019
Republic Metals, Inc. – Cleveland, OH
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Compared vendor prices and negotiated for optimal savings.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Handled all incoming business and client requests for information.
  • Performed billing, collection and reporting functions for the company.
  • Received, screened and routed incoming calls.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Sourced vendors for special project needs and negotiated contracts.
  • Developed standard operating procedures for all administrative employees.
  • Tracked orders and notified customers of status or potential delays.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
  • Generated all documentation and information required for customer shipments.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
Recruiter, 12/2007 to 09/2011
Area Temps – Mayfield Heights, OH
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Facilitated all new employee orientations to foster positive team attitude.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Scheduled and conducted 50 interviews each week.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Maintained filing system of current, prospective and future positions.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Verified applicant references and employment details.
  • Developed lists of qualified candidates for corporate hiring managers.
Education
High School Diploma: 06/1997
Notre Dame Cathedral Latin - Chardon, OH
Early Childhood DevelopmentLakeland Community College - Willoughby, OH
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Resume Overview

Companies Worked For:

  • Silco, Inc.
  • Republic Metals, Inc.
  • Area Temps

School Attended

  • Notre Dame Cathedral Latin
  • Lakeland Community College

Job Titles Held:

  • Customer Service Representative/Logistics Coordinator
  • Office Manager
  • Recruiter

Degrees

  • High School Diploma : 06/1997
    Early Childhood Development

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