Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. By using skills to address customer concerns with speed and accuracy.
Managed call flow with up to 12 calls in queue per hour.
Exceeded corporate target for customer satisfaction for 6 months in a row.
Promoted to customer service representative II from hire date in less then 2 months.
Exceptional communication skills (written and verbal)
Ability to relate effectively to the public and health care professionals
Proficiency in computers
Willingness to learn
Professional and friendly
Careful and active listener
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