customer service representative keyholder resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Authorized to work in the US for any employer, Basic Math (10+ years) English (20+ years). Experience with: nannying, childcare, floor managing, keyholding and front desk. Experience with autistic and deaf customers. Profficient in Microsoft Office (Word, excel, Powerpoint). Excellent organizational skills and attention to detail (prioritizing and multi-task in fast-paced working environment). Quite dedicated to providing excellent customer service. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Teamwork & teamleading
  • Credit Card Payment Processing
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Data Entry
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Schedule Mastery
  • Store Maintenance
  • Inbound and Outbound Calling
  • Retail Sales Customer Service
  • Order and Refund Processing
  • Customer Service
  • Auction Coordination
  • Collections
08/2021 to 05/2023 Customer Service Representative/Keyholder Northern Tool + Equipment | Fort Mill, SC,
  • Answered incoming multi-line calls and emails with polite tone of voice to provide general information and answer inquiries and customer support or assistance with product and service transactions.
  • Built personable and positive client relations that I stand by.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments and meetings for management team.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Reported suspicious individuals to supervisor.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Tagged and stored product inventory in correct areas and locations.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Organized storage areas to maximize movement and minimize labor.
  • Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
  • Oversaw online auctions by monitoring website for performance and sales.
  • Updated clients throughout auction preparation and process to involve in decision-making.
  • Communicated with prospects to present auction services, answer questions and expand client base.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Arrange Flights for management team/ owners and organize itineraries.
  • Mail payroll for shareholders
  • Make payments to company vendors
08/2020 to 08/2021 Keyholder Torrid Clothing Store | City, STATE,
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained store and maintained appearance.
  • Set up visually appealing promotional displays.
  • Operated cash register.
  • Monitored sales floor to prevent product loss and item damage.
  • Developed good working relationships with store leadership and sales personnel.
  • Replenished retail merchandise and displays to deliver strong visual presentation.
  • Calculated bill totals and tax amounts.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
01/2020 to 08/2020 Receptionist/Keyholder Breathe Yoga + Barre | City, STATE,
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Check in students and schedule them for upcoming classes as well as managing cancellations and memberships.
  • Assist guests in purchasing merchandise.
  • Assist with the media presence of the yoga studio as well as advertising and update the bulletin boards for current events.
  • Cleaning the studio at the end of the shift and preparing it for the next day.
  • Answered and directed incoming calls using multi-line telephone system.
04/2017 to 07/2019 Private Nanny Privately Employed | City, STATE,
  • Pick the children up from her house every morning and I would take them to do activities
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Regulated children's schedules to balance rest, learning and play.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Cleaned laundry and sanitized play areas.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
Education and Training
Expected in 08/2023 to to Undergraduate | Psychology Hawaii Pacific University, Honolulu, HI, GPA:
Expected in 05/2019 to to | Rampart High School, Colorado Springs, CO GPA:

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Resume Overview

School Attended

  • Hawaii Pacific University
  • Rampart High School

Job Titles Held:

  • Customer Service Representative/Keyholder
  • Keyholder
  • Receptionist/Keyholder
  • Private Nanny


  • Undergraduate

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