Over ten years of combined experience specializing in administrative support and customer service. Committed to delivering high quality results with little supervision. Resourceful and accomplished with extensive office operations and personnel organization. Flexible and hardworking with the drive to succeed. Personable and capably maintains open lines of communication among organization staff as required. Utilizing the skills obtained over the years to positively impact the continuity of business and future success of the organization.
- L101- Introduction to Leasing & Fair Housing Training,
- MRI software,
- Yardi, Blue Moon & Sitelink;
- Banner
- Microsoft Office, (Word, PPT, Excel, Outlook and Publisher)
- Avaya Phone systems
- Results-oriented
- Strong interpersonal skills
- Proofreading
- Mail management
- Meeting planning
- Schedule management
- Detailed meeting minutes
Successfully assisted in planning and executing board meetings, lunches and special events for groups of 14+ employees. Increased office organization by developing more efficient filing system ensuring the security and accuracy of employee, student employee and student files. Coordinated all department functions for team of 14+ employees.
Salt Lake City, UT, 03/2014 - Current
- Provide customer support services to current, past and potential customers to ensure account accuracy and first call resolution.
- In this position calls include general inquiries, sales, billing, payments, renewal programs, customer retention, and serve a broad customer base including residential, small commercial through to large volume commercial clients.
Winchester, VA, 04/2012 - 2014
- Register and band event vendors and attendees while providing high level customer service.
- Also required to record and enter data for record keeping and follow up.
- Provided high level customer service to event attendees.
Newport News, VA, 2013 - 01/2013
- Provide a high level of customer service to clients, potential employees and staff.
- Assist the company with client initiatives and processing documents for potential employees.
- Worked with the team to ensure the consistency of employee files, new applicants, providing support services and assistance with coordination of general daily office duties.
- Provide support in resolving critical employee and client issues.
- Answer and transfer calls
- Administer and review test Secure applicant documents, Inventory Generate Reports Record, check in/out for Security officers in the field.
- Received and distributed faxes and mail in a timely manner.
- Received and screened a high volume of internal and external communications, including email and mail.
Portland, OR, 03/2012 - 10/2012
- Assist the property manager with major projects as well as company and client initiatives within the location.
- Also assist with the coordination of the general duties of the property manager providing support in resolving critical impact tenant relations issues; ensuring consistency.
- Rent statements, and Leases
- Prep, Tours, Move-ins/outs
- Answer phone, Inventory, Maintenance request.
- Generate reports, Debt collection, General Customer Service.
- Dispersed incoming mail to correct recipients throughout the office.
- Supplied key cards and building access to employees and visitors.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
City, STATE, 02/2012 - 04/2012
- Assist the property manager with coordinating major projects as well as company and client initiatives within the account and coordination of the general duties of the property managers such as budget oversight and coordination.
- Provides support in resolving critical impact tenant relations issues; ensures consistency across the portfolio.
- Handle other duties as assigned.
- Rent statements, Payables and CERS.
- Inventory, Maintenance request.
- Proposals, Invoice Coding, Generate reports.
City, STATE, 04/2006 - 09/2011
- Manage Multiple Offices and Labs; Counsel and register students in the department Prepared payroll for dept.
- faculty and staff, maintained information for Department Chair.
- Organize and schedule luncheons, Departmental meetings, and Board meetings Use photocopiers, fax machines, typewriters and personal computers, to create spreadsheets maintain paper, electronic files, create documents, brochures, and travel arrangements.
- Assist with Monitoring Department Budget (multiple accts) Manage Inventory(supplies, software, equipment); Hire, supervise manage and train employees.
City, STATE, 2002 - 11/2005
- Performed administrative duties as required for the Assistant VP of Enrollment Services.
- Handled inbound/outbound calls from past, present and prospective students.
- Research/ Answer Financial Aid, Bursar, Registration, Recruitment and Admissions questions.
- Reset access pins for web services, data entry, mass mail outs and filing.
Avaya phones, billing, brochures, Budget, Customer Service/ support, data entry, email, fax machines, filing, Inventory, Coordinating meetings, , Microsoft Office, Payables, Payroll, photocopiers, Coding, Proposals, record keeping, Recruitment, Research, sales, spreadsheets, travel arrangements, travel reimbursements
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School Attended
- Texas Southern University - Jesse H. Jones School of Business
Job Titles Held:
- Customer Service Representative:Just Energy (Amigo, Tara and SPE)
- Event Registrar- Abilities Expo.
- Administrative Assistant
- Leasing Agent/Assistant
- Administrative Assistant
- Administrative Assistant
- Call Center Representative
Degrees
- Bachelor of Business Administration Degree
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