customer service representative iv resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Technologically-savvy, Customer Service Representative, with proven customer service skills, time management, and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions, while staying dedicated and motivated to improve service satisfaction and contribute to overall company success. Hardworking and reliable Human Resource Support Volunteer, being adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings, while offering assistance in interviewing, hiring, and Claireting company profiles for new employees.

  • Credit card payment processing
  • Clerical support
  • Call center experience
  • Inbound and outbound calling
  • Problem-solving abilities
  • Technologically savvy
  • Conflict mediation
  • Customer relations
  • Courteous demeanor
  • High-energy attitude
  • Adaptive team player
  • Promotional support
  • Store maintenance
  • Sales expertise
  • Retail sales customer service
  • In-store support
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Materials transport
Education and Training
Sunrise Mountain High School Peoria, AZ Expected in : General - GPA :
Hannibal Career And Technical Center Hannibal, MO Expected in 04/2015 GED : - GPA :
Albemarle Corp - Customer Service Representative IV
Kings Mountain, NC, 10/2019 - Current
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informe
    d customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted with outreach and recruitment activities to acquire qualified talent.
  • Updated database with payroll and employee information.
  • Planned and conducted new employee onboarding.
  • Scheduled training events and informed participants of details.
Hawaiian Telcom - Line Worker
Kailua Kona, HI, 08/2017 - 12/2017
  • Examined final products to check conformance with quality and design standards.
  • Helped machine operators set up and tend equipment to complete runs.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Used established assembly instructions to complete jobs in efficient and accurate manner.
  • Assembled component parts of numerous items, and completed hand-finishing of final products.
  • Completed product assembly according to standardized procedures.
  • Inspected finished products for quality and adherence to customer specifications.
  • Packed merchandise into boxes and containers to ensure safe shipment.
  • Accomplished production goals by working with speed and accuracy.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Utilized pallet jacks to move items to and from different warehouse locations.
Navajo Tribal Utility Authority - Waitress/Cook
Flagstaff, AZ, 04/2016 - 06/2017
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to inClairese restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
Dollar Tree - Cashier
City, STATE, 10/2009 - 01/2010
  • Welcomed customers, offering assistance to help find necessary store items.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, and debit payments for customers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Promoted specific item options to drive sales and achieve add-on purchases.

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Resume Overview

School Attended

  • Sunrise Mountain High School
  • Hannibal Career And Technical Center

Job Titles Held:

  • Customer Service Representative IV
  • Line Worker
  • Waitress/Cook
  • Cashier


  • GED

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