CUSTOMER SERVICE REPRESENTATIVE/INVENTORY REDUCTION REPRESENTATIVE
Maximize my potential as a key contributor to the organizational team. Use
my customer service and computer skills to help drive team success. Volunteer to take on
new initiatives and work tirelessly to ensure mission goals are met on time and within
Proficiency with Microsoft office products and Share point database (Word, Excel, Power
CACI IncAshburn, VACustomer Service Representative/Inventory Reduction Representative
7-years of Customer Service experience supporting several corporate entities within the commercial industry and Department of Defense Contractors.
Created and populated equipment outbound orders for Department of Defense Inventory Reduction efforts.
Provided Government Furnished Equipment (GFE) Disposal Procedures for IT equipment such as telecommunication network circuit cards, chassis, cables and test gear.
Provided inventory data entry and ensured reduction workflow management via the Warehouse Management System/ Red Prairie for Inventory Reduction.
Provided Discrepancy Report audits for Inventory Reduction ensuring quality control checklists were met.
Lead Agent supporting the Project Manger (PM) for DISN Global Solutions (DGS) customer last mile telecommunication services.
Self starter, work 100% independently with little or no guidance.
Instrumental in providing performance metrics for installation activities to include customer revisits and fault categorization.
CACI Freight Logistics Reporting and Site Support Team Liaison Officer (LNO) to SAIC.
Freight Expeditor providing accurate Customer Service invoices.
Represent the PM at the weekly SST Tracker Voice Conference providing quality assurance metrics for Task Order 26 active, completed and closed actions.
Provided administration support to DISN, ATI, ARMY, USARC, NAVY and AIR FORCE on Task Order 26 circuits.
This administration support includes creation, modification and maintaining all information for Task Order 26.
Created a Daily Report spreadsheet for Task Order 26 of all work requests and all the CACI requirement work for Task Order 26.
Created a monthly calendar for Task Order 26 site visits, to include Field Engineer (FE) scheduled work requests.
Created a Task Order 26 Requirements spreadsheet tracker for all Task Order 26 circuits.
Prepared travel expense for the Field Engineers (FE) site visits.
Prepared competitive Rough Order Magnitude (ROM) Proposals for Field Engineer work, including round-trip travel, labor and other direct cost data elements.
Answer and respond to service requests for Task Order 26 and follow-up to ensure request is completed, closed and finished on time.
Order office supplies for Task Order 26.
Maintain and track the IDAR report and IWAR report for Task Order 26.
Prepared the end of the month Freight Report for SAIC, tracking all Freight activity by type/customer/location and cost.
Team player and problem solver willing to go the extra mile.
Ensured Task Order 26 program optimization.
CACI IncAshburn, VALogistics Administrative Assistant - II
Maintained and oversaw all invoices for the Logistics group, provided the correct charge code for all invoices.
Enter the invoice information in the database and prepared all invoices to be sent to Accounts Payable so the invoices can be processed for payment.
Maintained a 300 hundred line FedEx Spreadsheet Report of all the work the Field Engineers (FE) worked the week before.
Corrected any incorrect charge code submitted by the Field Service Group.
Prepared all the 1149 Shipment packets in the database of all sites visits and all item transported to the sites.
Assisted in maintaining inventories of all goods and materials.
Maintained databases of department information, often complex and confidential.
Sent a Status Report every Thursday to SAIC of all sites that was (Completed, Awaited IDR, Cancelled, Suspended, Open Action, Pending and Close).
Prepared and sent Completion Reports and COMSEC Request Forms to the customer.
Created and maintained hourly tracking spreadsheet of all the hours and daily cost sheets.
Provided a report to the management on Logistics issues.
Prepared and updated the Metric Report of all Logistics department on 1149 Shipment Packets.
Entered and Quality Controlled Attribute Adjustment.
Coordinated and calculated the time and attendance sheets for all temps employees and accordance with all the Temps agencies.
Coordinates calendars and schedules.
Ordered supplies for the Logistics group - Admin and Warehouse Departments.
Assisted in the property inventory process, helped reconcile property discrepancies.
Processed documents to update and maintained files and records, Q'C various documents.
Planned and organize group functions and party in CACI.
Assisted in retrieval of information from various databases to accurately tracking inventory.
Requested quotes for government equipment.
Prepared proposals for various customers.
Keep track of orders in Access Database.
Keep folders for order requested, canceled, and completed with tracking number.
Enter shipping packets into an Access Database, which keeps track of the shipments coming and going from the warehouse.
Room StoreChantilly, VASupervisor Assistant
Open the store and supervised a staff of 5 employees, and trained employees daily.
Prepared deposit, received reports, accounts payable, invoices, deposit, filling, faxing and ordering of office supplies.
Maintained and controlled the communication with the customers regarding complaints on furniture that was damaged and not delivered on schedule time.
Answered phones and supplies general information to the customers.
Prepared the customer furniture sale transaction and sale warrant to customer.
Calculated and prepared the time cards for all the employee hours for the week.
Picnic ProductsMontgomery, ALInspector
Inspected products for defects and leakages.
Packed and shipped items.
Inspected parts before they were packed.
Supply the line with products.
Washington Park High SchoolRacine, WIHigh School Diploma
accounts payable, AIR FORCE, ARMY, C, cables, competitive, Customer Service experience, Customer Service, data entry, databases, database, Engineer, faxing, filling, Forms, Government, Inventory, Logistics, materials, Access Database, Excel, Microsoft office products, office, Power
Point, Word, NAVY, network, optimization, problem solver, Proposals, Quality, quality assurance, quality control, Reporting, requirement, Self starter, shipping, Spreadsheet, Team player, telecommunication, phones, type, workflow