A highly organized and detail oriented individual with a strong background in customer service, computer operations and information technology. Experienced in the training and supervision of company associates while displaying diplomacy and tact. Strong leadership, analytical, and problem solving skills with excellent written, oral, and interpersonal skills. Proven the ability to adapt to new concepts and responsibilities. Ability to multi-task, organize and prioritize projects in a time-sensitive and fast-paced environment. Proven ability to work independently and in a team environment, as well as working effective with all levels of employees within an organization.
Responsible for staff scheduling •Responsible for first tier problem resolution and support escalation.
Effectively Monitored the E911 system running under Unix platform. Referring outages; API link outages; trouble shooting problems; loading daily back up tapes for numerous systems and reporting whether successful
•0perated, and monitored IBM Risc6000 systems running under AIX platform
• Performed monitoring on circuits nodes, TCIP network connections, FP alerts, Command post alerts and routers for over 100 applications for Bell Atlantic midrange operations using automated remote access workstation
•Responsible for escalating problems; running backups; performing system shutdowns; system reboots; setting up bridge calls, pages, and editing scripts files
• monitored midrange operation sentinel monitors, and web Gu for efficiency
•Performed logging and reporting for all problems to upper level management
•Performed trouble shooting on applications, and the following hardware Sun, HP, IBM, Dell, and intel platforms.
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
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