Customer Service Representative / Internet Repair Resume Example

• 'Managed over 100 deliveries per day.
• Handled receipt, storage, identification and delivery of all products for clients.
• Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
• Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
• Picked up packages and made deliveries promptly, exceeding prior delivery records.
• Communicated route progress to Supervisor, noting traffic and construction issues to avoid delays for critical deliveries.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Increased sales by 10%.

• Project / Vendor Management: Developed service documentation, training materials, and trained technical teams to internally support, and diagnose all issues on over 500 servers running on various OS platforms.
• The team was able to provide a 99% first time fix rate on all hardware repairs.
• Responsible for arranging site access for all vendors.
• Responsible for time management of vendors.
• Responsible for opening new hardware cases with various vendors for Verizon.
• Responsible for preparing and documenting dispatch completion, and failure reports as well as tracking and reporting all daily, weekly and monthly activities •Responsible for overseeing projects, managing purchase orders for all upgrades •Responsible for resolving IT problems, products and critical issues.
• Responsible for the SLA with all vendors within the Verizon footprint •Responsible for dispatching various vendors to sites across the northeast region for Verizon vendor dispatch team End to End, : •Responsible for the handling of server hardware upgrades and achieved a greater than average success rate of 98%.
• Performed post test data analysis to understand root cause and improve system performance.

Responsible for staff scheduling •Responsible for first tier problem resolution and support escalation.

• Responsible for supervising, assisting, cross training and overseeing system engineers and consultants provide highest level of customer service and satisfaction.
• Responsible for providing solutions to work related issues.
• Reported issues to higher management with great detail, resulting in 99.9% Availability

Effectively Monitored the E911 system running under Unix platform. Referring outages; API link outages; trouble shooting problems; loading daily back up tapes for numerous systems and reporting whether successful

•0perated, and monitored IBM Risc6000 systems running under AIX platform

• Performed monitoring on circuits nodes, TCIP network connections, FP alerts, Command post alerts and routers for over 100 applications for Bell Atlantic midrange operations using automated remote access workstation

•Responsible for escalating problems; running backups; performing system shutdowns; system reboots; setting up bridge calls, pages, and editing scripts files

• monitored midrange operation sentinel monitors, and web Gu for efficiency

•Performed logging and reporting for all problems to upper level management

•Performed trouble shooting on applications, and the following hardware Sun, HP, IBM, Dell, and intel platforms.
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.

• Suggested and implemented new systems, continuously checking for accuracy and functionality during changes.
• Communicated status updates to affected parties when issues arose.