Customer Service Representative Intern resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Patient and Empathetic
  • Time Management
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
Work History
Customer Service Representative Intern, 04/2021 - 06/2021
Coschedule Fargo, ND,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Kept front check out area clean and organized for efficient service.
  • Directed customers to appropriate departments for additional support.
  • Took payment information and other pertinent information such as addresses and phone numbers.
  • Organized customer information and account data for business planning and customer service purposes.
  • Communicated with customer to understand needs and concerns.
Secretary, 04/2019 - 01/2020
Yale-New Haven Health Branford, CT,
  • Providing excellent customer service resulting in 100% positive costumer feed back.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Preparing lease forms for consultants for signing .
  • Answering phone calls, taking messages and handling correspondence
  • Posting daily on social media about deals and openings for apartment complex.
  • Managing company calender for lease consultants, showings, and inquires
  • Staging apartments for showings to sell to clients
  • Providing evection notices to residents and working with authorities
  • Overdue rent notice to residence
  • Collected and maintained careful records of rental payments and payment dates.
  • Promoted positive company and owner relationships through proactive attention to concerns.
Interior Designer, 01/2018 - 12/2018
Bedrosians Tile And Stone Greenacres, WA,
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Researched trends in area of green building and environmental design to incorporate into business and residential projects.
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Participated in furniture selection and documentation of specifications.
  • Outdoor patio design
  • Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
Caregiver, 03/2015 - 05/2016
Merakey New London, PA,
  • Communicated with parents regarding child's behavior, daily activities and concerns.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Worked with supervisors to facilitate snacks, arts and crafts and naptime.
  • Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Met with parents about daily activities, positive developments and issues.
  • Complied with strict safety and organizational regulations, policies and procedures.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Introduced children to educational games and activities to boost learning.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Arrived at assigned areas on time, prepared and ready to work.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Taught children to organize toys, wash hands and share by leading by example.
High School Diploma: , Expected in 05/2017
Jones Academy - Valdosta, GA,
  • OSHA- Occupational Safety and Health Administration
  • HIPAA- Health Insurance Portability and Accountability Act

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Resume Overview

School Attended

  • Jones Academy

Job Titles Held:

  • Customer Service Representative Intern
  • Secretary
  • Interior Designer
  • Caregiver


  • High School Diploma

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