Customer Service Representative Intern resume example with 3 years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Skills
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Work History
Customer Service Representative Intern, 04/2021 - 06/2021
Coschedule – Fargo, ND,
Coschedule – Fargo, ND,
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Kept front check out area clean and organized for efficient service.
- Directed customers to appropriate departments for additional support.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Organized customer information and account data for business planning and customer service purposes.
- Communicated with customer to understand needs and concerns.
Secretary, 04/2019 - 01/2020
Yale-New Haven Health – Branford, CT,
Yale-New Haven Health – Branford, CT,
- Providing excellent customer service resulting in 100% positive costumer feed back.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Monitored customers for signs of security concerns and escalated issues to management.
- Preparing lease forms for consultants for signing .
- Answering phone calls, taking messages and handling correspondence
- Posting daily on social media about deals and openings for apartment complex.
- Managing company calender for lease consultants, showings, and inquires
- Staging apartments for showings to sell to clients
- Providing evection notices to residents and working with authorities
- Overdue rent notice to residence
- Collected and maintained careful records of rental payments and payment dates.
- Promoted positive company and owner relationships through proactive attention to concerns.
Interior Designer, 01/2018 - 12/2018
Bedrosians Tile And Stone – Greenacres, WA,
Bedrosians Tile And Stone – Greenacres, WA,
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Developed space planning concepts, color palette selections and textile presentations.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Researched trends in area of green building and environmental design to incorporate into business and residential projects.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Participated in furniture selection and documentation of specifications.
- Outdoor patio design
- Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
Caregiver, 03/2015 - 05/2016
Merakey – New London, PA,
Merakey – New London, PA,
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Worked with supervisors to facilitate snacks, arts and crafts and naptime.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
- Set up playroom and childcare areas for safety and cleanliness.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Met with parents about daily activities, positive developments and issues.
- Complied with strict safety and organizational regulations, policies and procedures.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged child involvement in classroom experiences and group interaction.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Introduced children to educational games and activities to boost learning.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Arrived at assigned areas on time, prepared and ready to work.
- Monitored entrances and exits to maintain safety and organized environments.
- Taught children to organize toys, wash hands and share by leading by example.
Education
High School Diploma: , Expected in 05/2017
Jones Academy - Valdosta, GA,
Jones Academy - Valdosta, GA,
Certifications
- OSHA- Occupational Safety and Health Administration
- HIPAA- Health Insurance Portability and Accountability Act
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Resume Overview
School Attended
- Jones Academy
Job Titles Held:
- Customer Service Representative Intern
- Secretary
- Interior Designer
- Caregiver
Degrees
- High School Diploma
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