- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
| - Issue and Complaint Resolution
- Understanding Customer Needs
- Patient and Empathetic
- Time Management
- Excellent Attention to Detail
- Team-Oriented and Cooperative
|
Customer Service Representative Intern, 04/2021 - 06/2021
Coschedule – Fargo, ND, - Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Kept front check out area clean and organized for efficient service.
- Directed customers to appropriate departments for additional support.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Organized customer information and account data for business planning and customer service purposes.
- Communicated with customer to understand needs and concerns.
Secretary, 04/2019 - 01/2020
Yale-New Haven Health – Branford, CT, - Providing excellent customer service resulting in 100% positive costumer feed back.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Monitored customers for signs of security concerns and escalated issues to management.
- Preparing lease forms for consultants for signing .
- Answering phone calls, taking messages and handling correspondence
- Posting daily on social media about deals and openings for apartment complex.
- Managing company calender for lease consultants, showings, and inquires
- Staging apartments for showings to sell to clients
- Providing evection notices to residents and working with authorities
- Overdue rent notice to residence
- Collected and maintained careful records of rental payments and payment dates.
- Promoted positive company and owner relationships through proactive attention to concerns.
Interior Designer, 01/2018 - 12/2018
Bedrosians Tile And Stone – Greenacres, WA, - Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Developed space planning concepts, color palette selections and textile presentations.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Researched trends in area of green building and environmental design to incorporate into business and residential projects.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Participated in furniture selection and documentation of specifications.
- Outdoor patio design
- Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
Caregiver, 03/2015 - 05/2016
Merakey – New London, PA, - Communicated with parents regarding child's behavior, daily activities and concerns.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Worked with supervisors to facilitate snacks, arts and crafts and naptime.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
- Set up playroom and childcare areas for safety and cleanliness.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Met with parents about daily activities, positive developments and issues.
- Complied with strict safety and organizational regulations, policies and procedures.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged child involvement in classroom experiences and group interaction.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Introduced children to educational games and activities to boost learning.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Arrived at assigned areas on time, prepared and ready to work.
- Monitored entrances and exits to maintain safety and organized environments.
- Taught children to organize toys, wash hands and share by leading by example.
High School Diploma: , Expected in 05/2017
-
Jones Academy - Valdosta, GA,
GPA:
- OSHA- Occupational Safety and Health Administration
- HIPAA- Health Insurance Portability and Accountability Act
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