Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses, with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in english.
- Stocking and replenishing
- Warehousing functions
- Receiving support
- Order fulfillment
- Service standard compliance
- Recordkeeping strengths
- Staff education and training
- Stock management
- Professional telephone demeanor
- Training development aptitude
- Report preparation
- Key stakeholder relationship building
Bismarck, ND, 05/2019 - Current
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Quickly and accurately answered questions, suggested effective solutions and resolved issues to increase overall satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided ongoing guest service, including efficiency and advice.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Effective liaison between customers and internal departments.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Liaised with consumers, and the management team to better understand consumer needs and recommend appropriate solutions.
- Welcomed, greeted and assisted guests in high-traffic locations.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service technicians.
- Facilitated and completed ordering invoices accurately to meet aggressive deadlines.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
San Jose, CA, 10/2018 - 03/2019
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system.
- Facilitated maintenance team training procedures to align with company standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Demonstrated increased knowledge of company products and equipment.
- Inspected equipment to diagnose operational issues.
- Developed detailed maintenance schedules for all equipment to maximize equipment lifetimes.
- Serviced equipment for expedient repair and minimal downtime.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Performed maintenance duties and safely handled chemicals and solutions.
Onarga, IL, 02/2017 - 02/2018
- Developed intervention plans based on established guidelines and individual needs.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Assessed students using effective testing instruments and tools.
- Completed observations of students in classroom and social situations.
- Helped students build skills to navigate typical academic and social situations.
- Maintained records of ongoing assessments and documentation of updates.
- Mediated conflicts through structured sessions.
- Recommended treatment protocols such as group therapy or rehabilitation.
- Met with teachers to establish goals for students in intervention program.
- Took daily attendance, notifying classroom teacher immediately of any student absences.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Observed students' performance and recorded relevant data to assess progress.
- Organized and supervised games and other recreational activities to promote physical, mental and social development.
- Laminated teaching materials to increase durability under repeated use.
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Resume Overview
School Attended
- Northeastern Technical College
- Life Skills Northeast Larchmere
Job Titles Held:
- Customer Service Representative Intern
- Service Technician
- Behavior Interventionist
Degrees
- Associate of Arts
- High School Diploma
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