Customer Service Representative Inside Sales Order Entry resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Customer Service Representative skillful in building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. Bringing a 6 year history of increasing sales and revenue using consultative techniques. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Accomplished meat department manager with background achieving demanding sales and customer satisfaction targets. Flexible hard worker ready to learn and contribute to team success.

  • Critical thinking
  • Active listening
  • Planning
  • Multitasking
  • Suggestive sales
  • Staff training and motivation
  • Team member motivation
  • Processing payments
  • Stock management
  • Basic math
  • Service estimates
  • Customer relations
  • Inbound and Outbound Calling
  • Conflict mediation
  • High-energy attitude
  • Shipping and receiving understanding
  • Food safety and sanitation
Customer Service Representative/Inside Sales/Order Entry, 02/2016 to Current
Western States CatLewiston, ID,
  • Responsible for acting as a liaison between customers and companies
  • Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries
  • Process Sales orders, RMA's, Warranty, and other related orders, track shipments, provide part numbers, price & availability, etc...
Service Advisor, 12/2014 to 03/2016
Whole FoodsThousand Oaks, CA,
  • Effective communication between customers and technicians, identify mechanical problems and address customer concerns, write repair orders, give estimates, upsell maintenance and service, scheduling and making appointments according to availability.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Answered customer account inquiries and provided resolution.
  • Processed and documented transactions in company database.
  • Verified accuracy of information and executed clarification of orders.
  • Recommended products and services to suit customer needs.
  • Monitored stock, maintained company inventory and managed client information in computer databases.
  • Provided tracking details and resolved problems for customers.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
  • Obtained customer information from phone calls and email communication and entered in into [Software] to update internal records.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Used [Skill] and [Skill] to ascertain issues and provide swift, effective resolution.
  • Responded quickly to customer concerns and complaints, typically within [Timeframe].
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, submitted payments and changed personal details.
  • Produced repair and installation orders and updated master schedule with assignments.
Meat Department Manager, 12/2012 to 11/2014
New Leaf Community Markets, Inc.Vancouver, WA,
  • Customer service, managing employees, ordering product, maintaining adequate inventory, gross profit and payroll, merchandising, stocking, minimize shrink.
  • Coached team members on equipment safety, food handling and merchandising techniques.
  • Implemented health and food safety protocols for sales and production environments.
  • Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
  • Packed display case with meat and poultry products, checking price tags for accuracy.
  • Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
  • Determined effective department schedules and delegated work to employees based upon strength and experience.
  • Performed waste minimization, saleable yield and predictive costing methods for meat department.
  • Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
  • Monitored inventory usage, placed supply orders and oversaw stocking of new goods.
  • Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed [number] employees.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
  • Exceeded quarterly sales plan with [Number]% of target and district-leading sales numbers.
  • Controlled expenses to keep profit between [Number] and [Number]%.
Meat Clerk, 05/2003 to 03/2013
  • Cutting, grinding, stocking, merchandising product, inventory, ordering, unloading truck, oversee other employees.
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Cut, wrapped, weighed and labeled orders for customers.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Used slicers and other department equipment to prepare cuts of meat for customers.
  • Kept detailed track of inventories and restocked products in cold storage units.
  • Educated customers on meat choices and preparation methods to increase sales.
  • Filled daily specialized requests and completed wholesale orders.
  • Used [Type] equipment to cut, measure and clean products.
  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
  • Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
  • Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood, and cheeses and placed in meat cooler and freezer.
  • Adhered to department procedures for safety management, meat handling and prevention of cross-contamination.
  • Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
  • Recommended meat items to customers in response to expressed needs or preferences, offered samples and cheerfully cut meats to customer's specifications.
  • Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
  • Prepared and ground meat such as sausage, used specified ingredients, adhered to proper cooking times and processes and kept meat and seafood at safe temperatures during production.
  • Monitored point-of-purchase signs and displays and distributed recipe cards, product coupons, promotional material and information on complimentary foods to customers.
Education and Training
High School Diploma: , Expected in 01/2001
Clear Lake High School - Clear Lake, IA
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Clear Lake High School

Job Titles Held:

  • Customer Service Representative/Inside Sales/Order Entry
  • Service Advisor
  • Meat Department Manager
  • Meat Clerk


  • High School Diploma

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