Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Customer Service Representative skillful in building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. Bringing a 6 year history of increasing sales and revenue using consultative techniques. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Accomplished meat department manager with background achieving demanding sales and customer satisfaction targets. Flexible hard worker ready to learn and contribute to team success.
Skills
Critical thinking
Active listening
Planning
Multitasking
Suggestive sales
Staff training and motivation
Team member motivation
Processing payments
Stock management
Basic math
Service estimates
Customer relations
Inbound and Outbound Calling
Conflict mediation
High-energy attitude
Shipping and receiving understanding
Food safety and sanitation
Education and Training
Clear Lake High SchoolClear Lake, IAExpected in 01/2001 – –High School Diploma: - GPA:
Experience
Western States Cat - Customer Service Representative/Inside Sales/Order Entry Lewiston, ID, 02/2016 - Current
Responsible for acting as a liaison between customers and companies
Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries
Process Sales orders, RMA's, Warranty, and other related orders, track shipments, provide part numbers, price & availability, etc...
Whole Foods - Service Advisor Thousand Oaks, CA, 12/2014 - 03/2016
Effective communication between customers and technicians, identify mechanical problems and address customer concerns, write repair orders, give estimates, upsell maintenance and service, scheduling and making appointments according to availability.
Accepted and processed customer payments and applied toward account balances.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Answered customer account inquiries and provided resolution.
Processed and documented transactions in company database.
Verified accuracy of information and executed clarification of orders.
Recommended products and services to suit customer needs.
Monitored stock, maintained company inventory and managed client information in computer databases.
Provided tracking details and resolved problems for customers.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
Obtained customer information from phone calls and email communication and entered in into [Software] to update internal records.
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Contributed to business growth by confirming customer satisfaction with service and quality.
Handled telephone inquiries regarding appointments and work in process.
Documented and scoped actions taken to resolve issues after service calls.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Used [Skill] and [Skill] to ascertain issues and provide swift, effective resolution.
Responded quickly to customer concerns and complaints, typically within [Timeframe].
Consulted with clients to outline options and obtain permission to proceed with service.
Updated customer accounts in computer system, submitted payments and changed personal details.
Produced repair and installation orders and updated master schedule with assignments.
New Leaf Community Markets, Inc. - Meat Department Manager Vancouver, WA, 12/2012 - 11/2014
Checked products for temperature and expiration dates to maintain consumer safety.
Cut, wrapped, weighed and labeled orders for customers.
Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
Used slicers and other department equipment to prepare cuts of meat for customers.
Kept detailed track of inventories and restocked products in cold storage units.
Educated customers on meat choices and preparation methods to increase sales.
Filled daily specialized requests and completed wholesale orders.
Used [Type] equipment to cut, measure and clean products.
Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood, and cheeses and placed in meat cooler and freezer.
Adhered to department procedures for safety management, meat handling and prevention of cross-contamination.
Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
Recommended meat items to customers in response to expressed needs or preferences, offered samples and cheerfully cut meats to customer's specifications.
Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
Prepared and ground meat such as sausage, used specified ingredients, adhered to proper cooking times and processes and kept meat and seafood at safe temperatures during production.
Monitored point-of-purchase signs and displays and distributed recipe cards, product coupons, promotional material and information on complimentary foods to customers.
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School Attended
Clear Lake High School
Job Titles Held:
Customer Service Representative/Inside Sales/Order Entry
