Outstanding Customer Service Skills
Typing 50 wpm and 10 keying 2k per minute
Strong interpersonal skills in oral communication
|IRS Balance Due/refund checks training December 2010 present|
A Member or AIMS within the irs which is (The Association for the Improvement of Minorities in the Internal Revenue Service)
Learn to read an ADC map September 2011
also attended Catonsville Community College, Catonsville MD Jan 2002- May 2005 to enhance my general studies
Excelled in Customer Service Representative in-bound call centers
Teller Training Sept 1996
Chosen by my high school and a Avp, (advance program student) to study at Pikes Peak Community College, Colorado Springs, in the Business Administration department
set up appointments directing owner members (company or customers) to the correct dig area to be marked for under ground pipes, cables, and wire, etc .
Learn and exceeded in reading an ADC map to direct the owner members to the exact location so I'm precise on where the caller lives and wants the digging to occur or where the construction site will be so the site can be marked for projects or repairs.
Maintain a great rapport with repeat callers by greeting them by name finding out their needs while holding friendly conversations to avoid dead air or idle time .
Reciting all locations and ticket info to callers verbatim to make sure the dig or mark location is exact to avoid damage or injuries from possible underground wires or pipes.
Process numerous accounts daily and batched them in amounts of 100-500 checks per batch per each account, making sure the micro line and the dollar amounts are legible and correct so they can be imaged scanned to be viewed online by the customer.
10key all check that are processed at a speed of two thousand keystrokes per minute.
Data entry only the information the customer request per account, such as: The name on the check, who the check is payable to, and/or the micro line and dollar amount on the check.
Processed accounts in a timely manner to assure all deadlines are met for the convenience of our customers and their customers
Cross train on different accounts daily to accommodate each customer request.
Able to adapt to change easily
As a Bank Teller
I was responsible for
Open & closing banking center
Handled changing surveillance tapes weekly
Handled teller audits
Balanced vault, teller cash dispenser, and ATM
Collected and processed night deposits from the night drop
Processed cashed deposited and check deposits in various dollar amounts
Issued upon request cashiers checks, money orders, travelers cheques, and savings bonds
As Direct Debit Associate-DDA Exceptions/Operations
I Processed convenience checks using various banking systems: Vector 5, Info Pac Bank, and Boss & fast
Processed stop payments on check requested��by the customer
Researched unidentified accounts to find out where that check should be processed and posted to
Met departmental deadlines daily and assured all work was processed accurately and efficiently
In the Bank by Mail /Operations Technician Department I was (on call)
Processed mail-in deposits and certified items sent in by customers
Handled reorder requests sent in by the customer such as new checks or atm cards
In the Return Research/Match and Mail Department
I Researched charge errors and made key entry to properly charge or credit the customer accounts such as wrong dollar amount, incorrect written information, and/or incorrect account number
Located missing checks that has not post to the customer account in a normal processing time
Matched checks to statement notice and forward the information to the customer/client
Answered customer questions over the phone or by mail regarding specific account information needed
Continuously met departmental deadlines daily
Assisted other departments when needed by cross-trained on that department functions in processing work
As a Proof Operator PCS Department (processing check system)
Power encode micro line of checks by 10 keying the info to correct the error keyed in by the proof operator such as the dollar amount or micro line info
Met daily quota of correcting errors so checks can post to customer accounts in a timely manner
Distributed work through out the proof department evenly so each proof operator is not in idle time too long,
Adjusted the checks so all checks are clean and facing the correct way so it can flow through the machine without any flaws
Maintained great attendance
Worked well in a team environment
In the Payment Department Hunt Valley Maryland Department
I Encoded images of checks with the correct micro line, dollars amount and account numbers by 10 keying the information at two thousand key strokes per minute
Balance payments of check or cash to remittance slip sent in by customer to make sure amount written on the check matches the payment slip sent in with it
Cross train in different departments and excelled well to help when needed if that department was overwhelmed with work
process Cash and Plastics , a function where the customer sends in cash to pay their bill(s) Or send in the credit card to cancel their account(s) Trained other employees on the C & P (cash and plastic) functions and was rewarded and recognized for exceeding the function well
Work well in a team-work environment
Companies Worked For:
Job Titles Held: