customer service representative iii remote resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Personable administrative professional skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Strayer UniversityWashington, DC, Expected in 03/2020 ā āMaster of Science:Business Administration - GPA:
Fayetteville State UniversityFayetteville, NC, Expected in 05/2013 ā āBachelor of Science:Psychology - GPA:
Experience
Ocean Place - Customer Service Representative III - Remote Long Branch, NJ, 03/2021 - 05/2021
Reason for leaving: The temporary assignment ended.
Evaluating the needs of callers to determine the best course of action to assist in scheduling COVID-19 vaccine appointments, utilizing CRM to search and provide information to callers, documenting conversations in CRM with customers to track requests, problems and solutions, transferring/referring callers to appropriate departments according to the established guidelines, maintaining a current understanding of CDC guidelines, regulations, and procedures in order to provide knowledgeable responses, responding to all call inquiries with confidentiality, attending meetings and trainings as requested, maintain up-to-date knowledge of all programs and systems, exceeding quality assurance and other key performance metrics, reporting problems that occur and assisting with the resolution, de-escalating problematic customer concerns in a calm and friendly demeanor.
Columbia University - Front Office Manager New York, NY, 06/2019 - 12/2019
Reason for leaving: Relocation
Completing general office duties daily, providing exceptional customer service in person, by phone, email, and via social media, managing customer flow in the front office, including check-in/out procedures, scheduling new and recurring appointments, maintaining patient information in the software system, filing patient folders, providing intake forms to new members, answering office level questions from patients regarding massage therapy concerns, payment issues, and /or complaints, collecting payments, completing finance reports on a daily/weekly basis in Excel, completing weekly meeting minutes in Google Docs, assigning breakroom cleaning schedules, accurately perform all tasks assigned by the owner, working at the company booth during community events, weekly bank runs and deposits.
Jackson Hosptial & Clinic - Business Officer Montgomery, AL, 04/2017 - 02/2019
Reason for leaving: The business is permanently closed.
Taking all inbound calls regarding cosmetology admissions and financial aid, scheduling admission appointments, reviewing and collecting applications and all related documentation for compliance, managing the inquiry process professionally, timely and with appropriate follow-up, assisting students with applying for financial aid when needed, assisting students with obtaining required IRS documentation when needed, collecting cash and check payments, daily bank runs and deposits, tracking and charting application data for annual reporting, facilitating new student orientations, conducting facility tours and ensuring rooms are always ātour readyā, inputting attendance and student grades into the software system, collecting and approving Leave of Absence forms, assigning uniforms and textbooks to students, assisting with job placement after a student graduates and passes the State Board exams, completing meeting minutes weekly, general office duties, filing student folders and applications, traveling to the sister schools to assist with business office and admission duties when needed.
Kearahās Place - Case Manager City, STATE, 09/2016 - 12/2016
Reason for leaving: Relocation
Building a relationship of trust and care with potential and active clients, interviewing potential clients to ensure sobriety, scheduling appointments, helping clients identify and complete long and short term goals, tracking client sobriety, completing and filing intake forms and documentation, assigning rooms, maintaining confidentiality, assisting with random drug testing, assisting the owner/counselor with emergency pick-ups and crisis interventions, insuring that all clients adhere to the curfew regulations, assisting clients enroll in GED programs, assisting clients with job placement, collecting donations from the public, assisting the owner with fundraiser events.
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