Customer Service Representative III Resume Example
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CUSTOMER SERVICE REPRESENTATIVE III
Career Overview
Dedicated customer service professional with 18 years client interface experience.
Core Strengths
Strong organizational skills Active listening skills Seasoned in conflict resolution Courteous demeanor Energetic work attitude Team player Active listening | Lotus Notes Microsoft Excel Microsoft Office Suite Microsoft Outlook |
Work Experience
Customer Service Representative III
October 2012 to July 2015Patterson Dental Supply, Inc. － Grand Rapids , MI
October 2012 to July 2015Patterson Dental Supply, Inc. － Grand Rapids , MI
- Performs customer service to utility customers in person and over the telephone.
- Opens and closes customer accounts; updates and maintains customer account information.
- Responds to various types of customer inquiries and complaints; assists in researching and resolving billing inquiries, metering issues, and/or other account matters.
- Receives and processes customer requests; creates service/maintenance orders; schedules service connection/reconnection/shut-off, field tests, and/or maintenance to metering equipment.
- Dispatches field personnel; communicates and provides account information to work crews.
- Accepts and processes customer telephone payments and debit/credit card payments; opens and processes mail and/or night drop box payments.
- Performs cashiering duties; collects and posts customer payments received at the front counter.
- Conducts a variety of general clerical duties; answers incoming calls; performs data entry; copies and files various types of documents.
Economic Self Sufficiency Representative I
July 2010 to October 2012Bedrosians Tile And Stone － Orlando , FL
July 2010 to October 2012Bedrosians Tile And Stone － Orlando , FL
- Interviewing applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid and Cash Assistance.
- Instructing clients in the completion of various forms and reviewing applications for completeness and consistency.
- Determining program eligibility in accordance with current regulations using the computer-based eligibility system.
- Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
- Reporting cases where fraud is suspected.
- Advising clients of deadlines, time frames, and necessary actions to be taken.
- Establishing and maintaining multiple case files through regular updating and review.
- Documenting all communications and contacts with clients.
- Computing and authorizing grant amounts based on financial and family status.
- Reviewing and explaining to clients public assistance amounts and authorizing payment of monthly benefits.
- Keeping up to date on changes in rules, laws, procedures, etc.
- that affect processing timeliness.
Customer Service Representative
June 2006 to August 2009Follett Corporation － Smithfield , RI
June 2006 to August 2009Follett Corporation － Smithfield , RI
- Took inbound calls assisting customer with questions regarding their lawn care account as well as escalated issues.
- Processing credit card and electronic payments.
- Assisted in accounts receivable department, making collections calls as well as processing daily incoming income.
- Dispatching out calls to field technicians and various other office duties.
Customer Information Representative
December 2005 to June 2006Lincoln Tech － Anniston , AL
December 2005 to June 2006Lincoln Tech － Anniston , AL
- Took inbound calls assisting medical providers with status of medical requests and taking preauthorization requests for Utilization Review by phone and facsimile.
- Assist in the training of new employees.
Customer Service Rep
December 2004 to February 2005Americold Logistics － North Little Rock , AR
December 2004 to February 2005Americold Logistics － North Little Rock , AR
- Took inbound calls in a call center environment assisting Providers and Members with benefits and eligibility information.
- Updated as well as maintained account information.
Sr. Customer Service Rep
October 1997 to April 2004Audubon Nature Institute Inc － New Orleans , LA
October 1997 to April 2004Audubon Nature Institute Inc － New Orleans , LA
- My responsibilities included taking inbound calls assisting customer with their cellular accounts.
- Maintained customer account information, troubleshoot and resolve equipment malfunctions.
- Also assisted in handling customer escalated calls and correspondence.
- Also worked in the correspondence department, assisting customers with account information via email and written correspondence.
- Audited customer accounts for billing issues crediting and debiting accordingly as well as processing refunds and ordering equipment.
- Developed effective relationships with all call center departments through clear communication.
Reservationist
July 1996 to October 1997Promus Hotel Corp － City , STATE
July 1996 to October 1997Promus Hotel Corp － City , STATE
- Took inbound calls and made online hotel reservations for Embassy, Hampton and Homewood Suites.
- Provided accurate and appropriate information in response to customer inquiries.
- Resolved escalated issues and processed payments.
Educational Background
GED : 6/1988Plant City High School － City, State
Certificate : 11/2005Brewster Technical Center － City, State
Patient Care Technician
Skills
Professional and friendly, Careful and active listener, Multi-tasking, 10-Key, Account Management, Active Learning, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Entry, Documentation, Email, Filing, Telephone Skills, Typing, Lotus Notes, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization
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Resume Overview
School Attended
- Plant City High School
- Brewster Technical Center
Job Titles Held:
- Customer Service Representative III
- Economic Self Sufficiency Representative I
- Customer Service Representative
- Customer Information Representative
- Customer Service Rep
- Sr. Customer Service Rep
- Reservationist
Degrees
- GED : 6/1988
Certificate : 11/2005
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