Customer Service Representative III Resume Example City Of Plant City

CUSTOMER SERVICE REPRESENTATIVE III

Career Overview

Dedicated customer service professional with 18 years client interface experience.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Team player

Active listening

Lotus Notes

Microsoft Excel

Microsoft Office Suite

Microsoft Outlook

Work Experience

Customer Service Representative III
October 2012 to July 2015City of Plant City － Plant City, Florida

Performs customer service to utility customers in person and over the telephone.
Opens and closes customer accounts; updates and maintains customer account information.
Responds to various types of customer inquiries and complaints; assists in researching and resolving billing inquiries, metering issues, and/or other account matters.
Receives and processes customer requests; creates service/maintenance orders; schedules service connection/reconnection/shut-off, field tests, and/or maintenance to metering equipment.
Dispatches field personnel; communicates and provides account information to work crews.
Accepts and processes customer telephone payments and debit/credit card payments; opens and processes mail and/or night drop box payments.
Performs cashiering duties; collects and posts customer payments received at the front counter.
Conducts a variety of general clerical duties; answers incoming calls; performs data entry; copies and files various types of documents.

Economic Self Sufficiency Representative I
July 2010 to October 2012State of Florida Department of Children and Families － Tampa, Florida

Interviewing applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid and Cash Assistance.
Instructing clients in the completion of various forms and reviewing applications for completeness and consistency.
Determining program eligibility in accordance with current regulations using the computer-based eligibility system.
Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
Reporting cases where fraud is suspected.
Advising clients of deadlines, time frames, and necessary actions to be taken.
Establishing and maintaining multiple case files through regular updating and review.
Documenting all communications and contacts with clients.
Computing and authorizing grant amounts based on financial and family status.
Reviewing and explaining to clients public assistance amounts and authorizing payment of monthly benefits.
Keeping up to date on changes in rules, laws, procedures, etc.
that affect processing timeliness.

Customer Service Representative
June 2006 to August 2009TruGreen Chemlawn － Plant City, Florida

Took inbound calls assisting customer with questions regarding their lawn care account as well as escalated issues.
Processing credit card and electronic payments.
Assisted in accounts receivable department, making collections calls as well as processing daily incoming income.
Dispatching out calls to field technicians and various other office duties.

Customer Information Representative
December 2005 to June 2006Liberty Mutual Insurance － Tampa, Florida

Took inbound calls assisting medical providers with status of medical requests and taking preauthorization requests for Utilization Review by phone and facsimile.
Assist in the training of new employees.

Customer Service Rep
December 2004 to February 2005Oxford Health Plans － Tampa, Florida

Took inbound calls in a call center environment assisting Providers and Members with benefits and eligibility information.
Updated as well as maintained account information.

Sr. Customer Service Rep
October 1997 to April 2004Verizon Wireless － Tampa, Florida

My responsibilities included taking inbound calls assisting customer with their cellular accounts.
Maintained customer account information, troubleshoot and resolve equipment malfunctions.
Also assisted in handling customer escalated calls and correspondence.
Also worked in the correspondence department, assisting customers with account information via email and written correspondence.
Audited customer accounts for billing issues crediting and debiting accordingly as well as processing refunds and ordering equipment.
Developed effective relationships with all call center departments through clear communication.

Reservationist
July 1996 to October 1997Promus Hotel Corp － Tampa, Florida

Took inbound calls and made online hotel reservations for Embassy, Hampton and Homewood Suites.
Provided accurate and appropriate information in response to customer inquiries.
Resolved escalated issues and processed payments.

Educational Background

GED : 6/1988Plant City High School － Plant City, Florida

Certificate : 11/2005Brewster Technical Center － Tampa, Florida

Patient Care Technician

Skills

Professional and friendly, Careful and active listener, Multi-tasking, 10-Key, Account Management, Active Learning, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Entry, Documentation, Email, Filing, Telephone Skills, Typing, Lotus Notes, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization

Resume Overview

Companies Worked For:

City of Plant City
State of Florida Department of Children and Families
TruGreen Chemlawn
Liberty Mutual Insurance
Oxford Health Plans
Verizon Wireless
Promus Hotel Corp

School Attended

Plant City High School
Brewster Technical Center

Job Titles Held:

Customer Service Representative III
Economic Self Sufficiency Representative I
Customer Service Representative
Customer Information Representative
Customer Service Rep
Sr. Customer Service Rep
Reservationist

Degrees

GED : 6/1988
Certificate : 11/2005

Customer Service Representative III Resume Example

Resume Score: 90%

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