Customer Service Representative III Resume Example Texas Department Of Public Safety

CUSTOMER SERVICE REPRESENTATIVE III

Experience

Customer Service Representative III
January 2011 to CurrentTexas Department of Public Safety － Fort Worth, TX

Provided information, and answered questions of individuals and groups concerning licensing, permit, and passport regulations.
Warned violators of infractions and penalties.
Conferred with officials, technical, and professional specialists and interviewed individuals to obtain information and clarify facts.
Determined eligibility and liability and approved and disallows application and license.
Scored tests and rates ability of applicant through observation of equipment operation and control.
Evaluated applications, records, and documents to determine relevant eligibility information and liability incurred.
Issued licenses to individuals meeting standards.

City Letter Carrier / Driver Training Instructor / Safety Captain
January 1998 to January 2010United States Postal Service － Abilene, TX

Inserted mail into slots of mail rack to sort mail for delivery.
Entered changes of address in route book and re-addressed mail to be forwarded.
Picked up outgoing mail.
Completed delivery forms, collected charges, and obtained signature on receipts for delivery of specified types of mail.
Delivered mail to residences and business establishments along route.
Drove vehicle over established route.

Lab Assistant
January 1998 to January 1998Odessa College － Odessa, TX

Cleaned and sterilized laboratory equipment.
Set up and calibrated laboratory equipment and instruments used for testing, process control, product development, and research.

Marketing Representative
January 1997 to January 1998West Teleservices － Odessa, TX

Negotiated terms of sale and services with customer.
Recommended equipment to meet customer requirements, considering salable features, such as flexibility, cost, capacity, and economy of operation.

Sales Associate
January 1995 to January 1996Beall's Department Store － Odessa, TX

Contacted regular and prospective customers to solicit ordered.
Recommended products to customers, based on customer's specific needs and interests.
Answered questions about products, prices, durability and credit terms.
Investigated and resolved customer complaints.
Obtained credit information on prospective customers.

Store Clerk
January 1994 to January 1995Southwest Convenience Stores － Odessa, TX

Learned prices, stocked shelves, marked prices, weighed items, issued trading stamps, and redeems food stamps and coupons.
Resolved customer's complaints.
Bagged, boxed, and wraps merchandise.
Answered questions and provided information to customers.
Sorted, counts, and wraps currency and coins.
Operated cash register and electronic scanner.
Cashed checks.
Sold tickets and other items to customer.
Computed and recorded totals of transactions.
Received sales slip, cash, check, voucher, and charge payments and issued receipts, refunds, credits, and change due to customer.

Waitress
January 1988 to January 1989The Gage Hotel － Marathon, TX

Took order from patron for food and beverage, writing order down and memorizing it.
Observed patrons to respond to additional requests, and to determine when meal has been completed and beverage consumed.
Presented menu to patron, suggested food and beverage selections, and answered questions regarding preparation and service.
Obtained and replenished supplies of food,tableware, and linen.
Computed cost of meal and beverage.
Served, and assisted patrons to serve themselves, at buffet and smorgasbord table.
Served meals and beverages to patrons.
Accepted payment and returned change, and referred patron to Cashier.
Removed dishes and glasses from table and counter and took them to kitchen for cleaning.
Cleaned and arranged assigned station, including side stands, chairs, and table pieces, such as linen, silverware, and glassware.
Prepared salads, appetizers, and cold dishes, portions desserts, brew coffee, and performed other services as determined by establishment's size and practices.
Filled salt, pepper, sugar, cream, condiment, and napkin containers.

Education

B.A : Accounting, December, 2015Tarleton State University － Stephenville, TXGPA: GPA: 3.92 Member Delta Mu Delta and Delta Epsilon Iota.Accounting GPA: 3.92 Member Delta Mu Delta and Delta Epsilon Iota.

A.A : Business Administration, 2001Odessa College － Odessa, TXGPA: GPA: 3.5 Member Phi Theta Kappa. Awarded Dean's List. Graduated Cum Laude.Business Administration GPA: 3.5 Member Phi Theta Kappa. Awarded Dean's List. Graduated Cum Laude.

Interests

Southwest Park Baptist Church, Abilene, TX Youth Sponsor, 2005 - 2008, Attended youth functions as an adult sponsor and other various duties.

Skills

book, cash register, Cashier, clarify, credit, delivery, product development, features, forms, mail, research, sales, scanner

Additional Information

Volunteer Work Southwest Park Baptist Church, Abilene, TX Youth Sponsor, 2005 - 2008, Attended youth functions as an adult sponsor and other various duties.

Resume Overview

Companies Worked For:

Texas Department of Public Safety
United States Postal Service
Odessa College
West Teleservices
Beall's Department Store
Southwest Convenience Stores
The Gage Hotel

School Attended

Tarleton State University
Odessa College

Job Titles Held:

Customer Service Representative III
City Letter Carrier / Driver Training Instructor / Safety Captain
Lab Assistant
Marketing Representative
Sales Associate
Store Clerk
Waitress

Degrees

B.A : Accounting , December, 2015
A.A : Business Administration , 2001

Customer Service Representative III Resume Example

Resume Score: 90%

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