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Customer Service Representative III Resume Example

Resume Score: 90%

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CUSTOMER SERVICE REPRESENTATIVE III
Experience
Customer Service Representative III
January 2011 to Current
Texas Department of Public Safety - Fort Worth, TX
  • Provided information, and answered questions of individuals and groups concerning licensing, permit, and passport regulations.
  • Warned violators of infractions and penalties.
  • Conferred with officials, technical, and professional specialists and interviewed individuals to obtain information and clarify facts.
  • Determined eligibility and liability and approved and disallows application and license.
  • Scored tests and rates ability of applicant through observation of equipment operation and control.
  • Evaluated applications, records, and documents to determine relevant eligibility information and liability incurred.
  • Issued licenses to individuals meeting standards.
City Letter Carrier / Driver Training Instructor / Safety Captain
January 1998 to January 2010
United States Postal Service - Abilene, TX
  • Inserted mail into slots of mail rack to sort mail for delivery.
  • Entered changes of address in route book and re-addressed mail to be forwarded.
  • Picked up outgoing mail.
  • Completed delivery forms, collected charges, and obtained signature on receipts for delivery of specified types of mail.
  • Delivered mail to residences and business establishments along route.
  • Drove vehicle over established route.
Lab Assistant
January 1998 to January 1998
Odessa College - Odessa, TX
  • Cleaned and sterilized laboratory equipment.
  • Set up and calibrated laboratory equipment and instruments used for testing, process control, product development, and research.
Marketing Representative
January 1997 to January 1998
West Teleservices - Odessa, TX
  • Negotiated terms of sale and services with customer.
  • Recommended equipment to meet customer requirements, considering salable features, such as flexibility, cost, capacity, and economy of operation.
Sales Associate
January 1995 to January 1996
Beall's Department Store - Odessa, TX
  • Contacted regular and prospective customers to solicit ordered.
  • Recommended products to customers, based on customer's specific needs and interests.
  • Answered questions about products, prices, durability and credit terms.
  • Investigated and resolved customer complaints.
  • Obtained credit information on prospective customers.
Store Clerk
January 1994 to January 1995
Southwest Convenience Stores - Odessa, TX
  • Learned prices, stocked shelves, marked prices, weighed items, issued trading stamps, and redeems food stamps and coupons.
  • Resolved customer's complaints.
  • Bagged, boxed, and wraps merchandise.
  • Answered questions and provided information to customers.
  • Sorted, counts, and wraps currency and coins.
  • Operated cash register and electronic scanner.
  • Cashed checks.
  • Sold tickets and other items to customer.
  • Computed and recorded totals of transactions.
  • Received sales slip, cash, check, voucher, and charge payments and issued receipts, refunds, credits, and change due to customer.
Waitress
January 1988 to January 1989
The Gage Hotel - Marathon, TX
  • Took order from patron for food and beverage, writing order down and memorizing it.
  • Observed patrons to respond to additional requests, and to determine when meal has been completed and beverage consumed.
  • Presented menu to patron, suggested food and beverage selections, and answered questions regarding preparation and service.
  • Obtained and replenished supplies of food,tableware, and linen.
  • Computed cost of meal and beverage.
  • Served, and assisted patrons to serve themselves, at buffet and smorgasbord table.
  • Served meals and beverages to patrons.
  • Accepted payment and returned change, and referred patron to Cashier.
  • Removed dishes and glasses from table and counter and took them to kitchen for cleaning.
  • Cleaned and arranged assigned station, including side stands, chairs, and table pieces, such as linen, silverware, and glassware.
  • Prepared salads, appetizers, and cold dishes, portions desserts, brew coffee, and performed other services as determined by establishment's size and practices.
  • Filled salt, pepper, sugar, cream, condiment, and napkin containers.
Education
B.A : Accounting, December, 2015Tarleton State University - Stephenville, TXGPA: GPA: 3.92 Member Delta Mu Delta and Delta Epsilon Iota.Accounting GPA: 3.92 Member Delta Mu Delta and Delta Epsilon Iota.
A.A : Business Administration, 2001Odessa College - Odessa, TXGPA: GPA: 3.5 Member Phi Theta Kappa. Awarded Dean's List. Graduated Cum Laude.Business Administration GPA: 3.5 Member Phi Theta Kappa. Awarded Dean's List. Graduated Cum Laude.
Interests
Southwest Park Baptist Church, Abilene, TX Youth Sponsor, 2005 - 2008, Attended youth functions as an adult sponsor and other various duties.
Skills
book, cash register, Cashier, clarify, credit, delivery, product development, features, forms, mail, research, sales, scanner
Additional Information
  • Volunteer Work Southwest Park Baptist Church, Abilene, TX Youth Sponsor, 2005 - 2008, Attended youth functions as an adult sponsor and other various duties.
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Resume Overview

Companies Worked For:

  • Texas Department of Public Safety
  • United States Postal Service
  • Odessa College
  • West Teleservices
  • Beall's Department Store
  • Southwest Convenience Stores
  • The Gage Hotel

School Attended

  • Tarleton State University
  • Odessa College

Job Titles Held:

  • Customer Service Representative III
  • City Letter Carrier / Driver Training Instructor / Safety Captain
  • Lab Assistant
  • Marketing Representative
  • Sales Associate
  • Store Clerk
  • Waitress

Degrees

  • B.A : Accounting , December, 2015
    A.A : Business Administration , 2001

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