I am a hardworking and trustworthy individual looking forward to joining a successful team. Furthermore, a team player that goes above and beyond to exceed occupational task performance expectations, creative and eager to encourage team building principles. I am a bilingual English and Spanish speaker highly interested in a company or agency that will allow me to develop my skills and knowledge in the educational and professional field in such ways that will qualify me for high quality promotions, moreover, willing to utilize my current skills and influence me to enhance them in order to overreach all expectations and succeed within.
Skills
Bilingual-Spanish
A.R.S. Title 28
On the job training
Investigation
CDL
Technical Support
Telecommunication
MVD policies and procedures
Systems and databases: Armani, Microsoft Office, Google Drive, OnBase, TPX , MAX, Purged Records, RBM Service Arizona Gateway Portal, Document Retrieval System
Road Tester
Facilitation
Cash handling
Time management
Call center customer service
Data entry
Documentation
Email
Fax
Filing
Forms
Funds
Compliance
Insurance
Legal
Law
Mail
Microsoft Office
Office
Windows
Multitasking
Web/ system navigation
Policies
Problem solving
Research
Supervision
Taxes
Teamwork
Technical support
Customer focused-service
Work History
Customer Service Representative III, 07/2017 - 04/2020 Motion Recruitment – Grapevine, TX,
Answered inbound calls stored in a queue for MVD at a rate of 8 calls per hour exceeding the department's expectation of 65 callers a day reaching between 75 to 80 calls within a 7 hour period.
Utilized double screens and multitask, researching through state resources, adhering to state policies and procedures, by maintaining a professional demeanor in satisfying daily customers’ needs.
Assisted customers via inbound calls answering questions in regards to driver license suspensions, revocations and vehicle inquiries such as registration suspensions, title liens and insurance matters.
Guide customers on requests that are to be processed via mail and electronically such as email, fax or online.
Provide factual and accurate information regarding necessary documents and procedures which are required for the department’s authorization of all transactions.
Verified and confirmed customers’ information that reflect current records by researching and updating records upon request while adhering to The Privacy Act.
Communicated via email to specific departments, on a case by case basis, upon technical discrepancies impacting customer records.
Researched via Document Retrieval systems and OnBase for inquiries upon stored legal documents to further assist customers.
Analyzed customer data bases via MAX, and TPX to answer questions.
Entered customers current addresses after confirming customers identity.
Corrected date of births, social security numbers, addresses and customer characteristics when necessary.
Calculate initial and prorated vehicle title and registration fees along with renewal and prorated fees for currently title and/or registered vehicles, covering any additional fees; emissions, off highway vehicle registrations, special plates, special interstate registration, state and city taxes, motor carrier fees and exemptions.
Explain to customers of court actions such as suspensions and describe different dispositions for tickets currently reflecting on records.
Provide information about vehicle registration exemptions including emissions exemptions and waivers.
Assist colleagues in answering complex and technical issues related to day-to-day procedures.
Perform on the job training to new hires authorized by management.
Assist in processing payments via debit card transactions on the Motor Vehicle Division's self-service website.
Accessing MAX accounts; updating, unlinking and deactivating customer accounts upon request.
Inform customers about CDL processes and procedures for compliance matters; medical certifications, endorsements, driver and written exams, required authorized presence documentation, driver license suspensions, out of state withdrawals/ tickets, revocations, while prioritizing requests for driver license reinstatements when the customer is detained at ports of entry.
Customer Service Rep III, 04/2017 - 07/2017 Acosta, Inc. – Norfolk, VA,
Provide factual and accurate information to customers, at the information desk, regarding necessary documentation and procedures which are required to perform any transaction or issuance with the department.
Take customers’ photo, and direct to the proper customer service windows.
Update customer records in the state system’s customer and vehicle databases.
Perform initial title transfer transaction issuances that include; AZ Certificate of titles, duplicate titles, as well as, issue and renew vehicle registrations.
Process out of state transfers and in state renewals of duplicate standard/travel and CDL driver licenses, travel/standard identification credentials, and instructional permits.
Process payments in all sorts of funds to include but not limited to checks, cash, and debit/credit cards.
Conduct vision exams, road test and Vehicle inspections •Proficiently perform occupational tasks in a team environment and effectively work independently with minimal supervision.
Receptionist/Cashier, 08/2016 - 04/2017 Penske Automotive Group – Bloomfield, MI,
Greet all visitors and customers upon entering.
Prepare and sort tax paperwork for tax preparers.
Office duties; making copies of legal documents, filing forms, and schedule appointments.
Process payment transactions via cash or debit/credit card and providing a receipt for payment.
Reach out to customers by phone and email regarding the status of their tax return.
Request documents from customers as needed via telephone and email.
Updating customers on changes in policies law and regulations on federal and state taxes •Order office supplies.
Education
: , Expected in - Glendale Community College - , GPA:
: , Expected in - Gateway Community College - , GPA:
High School Diploma: , Expected in 2015 - Alhambra High School - , GPA:
Additional Information
Fundraisers and community service for Gateway Community College Softball team
•Suite bartender, runner and server (Fall 2015 and Spring 2016) at Phoenix International Raceway
•ASU Football game as facilitator (Football season 2015)
•Making pizza for the homeless, cleaned after nonprofit service (2015).
•Serving a hot dinner to the homeless (2016).
Certification presentation welcome upon request.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
