Customer Service Representative II Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE II

Professional Summary

Highly organized and detail-oriented with more than 15+ years experience supplying thorough, organized administrative support to senior executives.

Enthusiastic and well-organized Administrative Assistant/Office Asst./Customer Service with solid background in data entry, Accounts Payable/Receivable, billing and coding etc.

Excellent strengths and desire to utilize professional experience and abilities to take on new challenge with an established company.

Highly ambitious [Job Title] with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Skills

Payment processing
General accounting
Account reconciliation
Exceptional organization
Superior attention to detail
Expertise in invoice and payment transactions
Team leadership
Self-motivated
Extremely organized

Intuit QuickBooks/QBO trained
Invoice coding familiarity
Advanced computer proficiency (both PC and Mac)
Analytical reasoning
Ethical approach
Accounts payable/receivable specialist

Work History

06/2004 to 02/2007

Customer Service Representative IICompany Name – City, State

Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
Communicated with vendors regarding back order availability, future inventory and special orders.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Processed daily invoices and billed invoices to clients.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls
Defused volatile customer situations calmly and courteously.
Addressed and resolved customer product complaints empathetically and professionally.

03/2007 to 08/2016

Office Administrative AssistantCompany Name – City, State

Coordinated office inventory by restocking supplies
Kept reception area clean and neat to give visitors a positive impression of the company.
Answered telephone inquiries from clients, vendors and the public.
Provided clerical support to company employees, including copying, faxing and file management.
Answered and managed incoming and outgoing calls while recording accurate messages.
Helped distribute employee notices and mail around the office.
Organized all new hire, security and temporary paperwork.
Completed data entry
Served as corporate liaison between the finance, IT and marketing departments.
Processed bank reconciliation, check requests.
Created detailed expense reports
Opened and properly distributed incoming mail.
Interacted with all necessary partners throughout the establishment including nursing staff, and medical assistants.
Accurately collected personal, billing and medical details
Adhered to strict HIPAA guidelines at all times
Maintained privacy of patients' information.
Ordered all office supplies including ink cartridges, toner, and paper.
Correctly coded and billed medical claims for various hospital
Managed collections claims for unpaid bills
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Prepared billing correspondence and maintained database to organize billing information.
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Performed account reconciliations and resolved variances.
Oversaw financial operations, producing invoices, processing payments and preparing deposits.
Precisely completed appropriate claims paperwork, documentation and system entry.
Entered orders into the EMR system efficiently and without errors.
Diligently filed and followed up on third party claims.
Assigned appropriate medical codes with a 100 percent accuracy rate.
Submitted electronic/paper claims documentation for timely filing.
Responded to correspondence from insurance companies.
Maintained and updated collections tracking spreadsheet to help organize payment information.
Confidently and adeptly handled claim denials and/or appeals.
Compiled and tracked outstanding balances owed to medical facilities.

09/2017 to Current

Accounts Payable Clerk/Office Asst./Data EntryCompany Name – City, State

Generated and submitted invoices based upon financial schedule.
Utilized talents and expertise when conducting monthly closing processes, journal entries.
Ensured accuracy of billing information by reconciling accounts monthly.
Ensured vendor files were accurate and up-to-date to expedite payment processing.
Entered all invoices requiring payment via check or bank draft.
Contacted customers to collect outstanding payments
Generated and mailed updated statements.
Processed payments and applied to customer balances.
Coded and entered invoices each day into the in-house accounting software.
Entered numerical data into databases in a timely and accurate manner.
Scanned documentation and entered into the database.
Produced monthly reports using advanced Excel spreadsheet functions.
Assisted with receptionist duties, file organization and research and development.
Processed accounts payable.

Education

1980

High School Diploma:
East Aurora IL - City

2015

Billing and Coding
US Career Institute - City, State

Resume Overview

School Attended

East Aurora IL
US Career Institute

Job Titles Held:

Customer Service Representative II
Office Administrative Assistant
Accounts Payable Clerk/Office Asst./Data Entry

Degrees

High School Diploma :
Billing and Coding

Customer Service Representative II Resume Example

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