Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly organized and detail-oriented with more than 15+ years experience supplying thorough, organized administrative support to senior executives.

Enthusiastic and well-organized Administrative Assistant/Office Asst./Customer Service with solid background in data entry, Accounts Payable/Receivable, billing and coding etc.

Excellent strengths and desire to utilize professional experience and abilities to take on new challenge with an established company.

Highly ambitious [Job Title]  with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

  • Payment processing
  • General accounting
  • Account reconciliation
  • Exceptional organization
  • Superior attention to detail
  • Expertise in invoice and payment transactions
  • Team leadership
  • Self-motivated
  • Extremely organized
  • Intuit QuickBooks/QBO trained
  • Invoice coding familiarity
  • Advanced computer proficiency (both PC and Mac)
  • Analytical reasoning
  • Ethical approach
  • Accounts payable/receivable specialist
Work History
06/2004 to 02/2007 Customer Service Representative II John Crane Inc | Decatur, AL,
  • Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Processed daily invoices and billed invoices to clients.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
03/2007 to 08/2016 Office Administrative Assistant State Of Washington | Olympia, WA,
  • Coordinated office inventory by restocking supplies
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Answered telephone inquiries from clients, vendors and the public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Helped distribute employee notices and mail around the office.
  • Organized all new hire, security and temporary paperwork.
  • Completed data entry
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Processed bank reconciliation, check requests.
  • Created detailed expense reports
  • Opened and properly distributed incoming mail.
  • Interacted with all necessary partners throughout the establishment including nursing staff, and medical assistants.
  • Accurately collected personal, billing and medical details
  • Adhered to strict HIPAA guidelines at all times
  • Maintained privacy of patients' information.
  • Ordered all office supplies including ink cartridges, toner, and paper.
  • Correctly coded and billed medical claims for various hospital
  • Managed collections claims for unpaid bills
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Performed account reconciliations and resolved variances.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Entered orders into the EMR system efficiently and without errors.
  • Diligently filed and followed up on third party claims.
  • Assigned appropriate medical codes with a 100 percent accuracy rate.
  • Submitted electronic/paper claims documentation for timely filing.
  • Responded to correspondence from insurance companies.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Compiled and tracked outstanding balances owed to medical facilities.
09/2017 to Current Accounts Payable Clerk/Office Asst./Data Entry Robert Half | City, STATE,
  • Generated and submitted invoices based upon financial schedule.
  • Utilized talents and expertise when conducting monthly closing processes, journal entries.
  • Ensured accuracy of billing information by reconciling accounts monthly.
  • Ensured vendor files were accurate and up-to-date to expedite payment processing.
  • Entered all invoices requiring payment via check or bank draft.
  • Contacted customers to collect outstanding payments
  • Generated and mailed updated statements.
  • Processed payments and applied to customer balances.
  • Coded and entered invoices each day into the in-house accounting software.
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Assisted with receptionist duties, file organization and research and development.
  • Processed accounts payable.
Expected in 1980 High School Diploma | East Aurora IL, Aurora IL, GPA:
Expected in 2015 | Billing and Coding US Career Institute, Colorado Springs, CO GPA:

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School Attended

  • East Aurora IL
  • US Career Institute

Job Titles Held:

  • Customer Service Representative II
  • Office Administrative Assistant
  • Accounts Payable Clerk/Office Asst./Data Entry


  • High School Diploma

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