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Customer Service Representative Ii Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Overview
Driven individual with over 5 years of customer service experience, strong ability to adapt to changing work conditions, experience in productively managing an independent company, recognized as a hard worker who can proficiently multi-task in a fast paced area of work. Enthusiastic business major with excellent communication skills and strong motivation to succeed. SUMMARY OF SKILLS Customer Service Cash handling Customer relations (By phone Experience with Future Point Of and face-to-face) Sales Systems Ordering Inventory Experience with Microsoft Stocking Inventory systems (Excel, spreadsheet, Monitoring Inventory etc.) Monitoring Sales Excel in computer applications Adapting inventory orders to accommodate current sales and events
Core Qualifications
  • Client-focused
  • Excel in public service
  • Computer proficient
  • File/records maintenance
  • Works well under pressure
  • Exceptional interpersonal skills
  • Strong organizational skills
  • Results oriented
Education
Washington High School Washington, NC Expected in 1 2013 High School Diploma : - GPA :
Beaufort County Community College Washington, NC Expected in Current Business Administration : Office Administration and Computer Science - GPA : Office Administration and Computer Science
Experience
John Crane Inc - Customer Service Representative II
Midland, MI, 2015 - 02/2015

Addressed customer service inquiries in a timely and accurate fashion. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Formulated and enforced Service Center policies, procedures and quality assurance measures. Maintained over a 94.5 quality assurance average.

On The Waterfront LLC - Server/Assistant Manager
City, STATE, 04/2012 - Current
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
  • Provided high quality service.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Stocked deliveries in a timely and safe manner.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Promoted and endorsed the company to bring in new business.
  • Checked in deliveries and signed off on products received.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Correctly calculated charges, issued bills and collected payments.
  • Effectively used items in stock to decrease waste and profit loss.
  • Delivered exceptional, friendly and fast service.
  • Skillfully anticipated and addressed guests' service needs.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Order needed inventory weekly.
  • Receive and confirm food/beverage orders.
Down On Mainstreet LLC - Hostess/Server
City, STATE, 12/2011 - 02/2012
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Skillfully anticipated and addressed guests' service needs.
  • Consistently adhered to quality expectations and standards.
  • Delivered exceptional, friendly and fast service.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Actively complied with all health department regulations and rectified issues immediately.
  • Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.
  • Provided high quality service.
Pizza Inn - Hostess/Server
City, STATE, 12/2010 - 11/2011
  • Greeted guests in a pleasant and courteous manner.
  • Provided high quality service.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Stocked deliveries in a timely and safe manner.
  • Correctly calculated charges, issued bills and collected payments.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
Skills

Excellent customer service skills

Inventory/sales and marketing

Computer skills - including Microsoft Excel, and Quickbooks

Ability to take on various tasks with high degree of detail and accuracy

Self-motivated and able to work in a fast-paced environment

Well developed organizational and time management skills

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82Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Washington High School
  • Beaufort County Community College
Job Titles Held:
  • Customer Service Representative II
  • Server/Assistant Manager
  • Hostess/Server
  • Hostess/Server
Degrees
  • High School Diploma
  • Current Business Administration