Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Motivated and in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Motivated experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Inbound and Outbound Calling
- Professional telephone demeanor
- Route dispatch
- Recordkeeping strengths
- Good listening skills
- Creative problem solving
- Administrative support
- Medical terminology knowledge
- Training development aptitude
- Order Fulfillment
- Multi-line phone talent
- Service standard compliance
Goose Creek, SC, 08/2014 - Current
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing information.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met all customer call guidelines including service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Effective liaison between customers and internal departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Facilitated inter-departmental communication to effectively provide customer support.
- Enters orders into computer database system.
- Deliveres exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
College Park, GA, 06/2007 - 05/2013
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals.
- Supported customers in insurance application completion while liaising between company and client.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
City, STATE, 08/2003 - 07/2010
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Arranged rapid office equipment repair and maintenance with vendors.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
- Managed expectations and exhibited excellent follow-through
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
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School Attended
- New Bedford High School
Job Titles Held:
- Customer Service Representative II
- Tele Underwriter
- Customer Service Representative Specialist
Degrees
- High School Diploma
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